Soft Services Consultant/Specialist

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role: We are seeking an experienced Housekeeping Specialist to oversee and manage all cleaning operations for a prestigious facility. This role requires a quality-focused professional who can ensure service providers deliver exceptional cleaning standards while maintaining full compliance with health, safety, and environmental regulations. You will be responsible for conducting inspections, monitoring performance, and driving continuous improvement to maintain pristine facility environments. Responsibilities: - Monitor and inspect all cleaning services to ensure service providers meet contractual standards, service frequencies, and agreed KPIs - Conduct regular audits and prepare inspection reports highlighting service quality, non-compliance issues, and corrective actions - Review and verify daily, weekly, and monthly cleaning schedules to ensure comprehensive coverage aligned with FMMA requirements - Supervise housekeeping staff performance through service provider channels and recommend improvements when necessary - Ensure all cleaning activities comply with health, safety, and environmental standards with correct materials and equipment usage - Oversee specialized cleaning works including façade cleaning, floor polishing, carpet shampooing, and deep cleaning activities - Verify consumables and chemical usage reports to ensure cost-effective consumption without compromising quality - Review method statements, risk assessments, and training records submitted by service providers - Coordinate with clients, FMMA operations teams, and service providers for issue resolution and service enhancements - Participate in meetings with FMMA teams and client representatives to report on cleaning performance, challenges, and improvement plans - Support sustainability initiatives including waste segregation and recycling programs while ensuring compliance with all FMMA operational and safety policies Requirements: - Minimum 7 years of experience in cleaning operations management - Experience managing large-scale or high-profile facilities such as government buildings, corporate headquarters, or premium commercial properties - Bachelor's degree in Administration, Hospitality, or related discipline required - BICSc certification (essential) - Additional FM certifications strongly preferred - Comprehensive knowledge of cleaning operations, grooming standards, and BICSc methodologies - Familiarity with professional cleaning equipment, materials, and chemical applications - Strong understanding of quality assurance, safety compliance, and environmental regulations - Excellent inspection, reporting, and communication skills Location: Multiple locations across the Kingdom of Saudi Arabia Location: –Riyadh, SAU If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online app

Minimum 7 years of experience in cleaning operations management. Experience managing large-scale or high-profile facilities such as government buildings, corporate headquarters, or premium commercial properties. Bachelor's degree in Administration, Hospitality, or related discipline. BICSc certification (essential). Additional FM certifications strongly preferred.

Monitor and inspect all cleaning services to ensure service providers meet contractual standards, service frequencies, and agreed KPIs. Conduct regular audits and prepare inspection reports highlighting service quality, non-compliance issues, and corrective actions. Review and verify daily, weekly, and monthly cleaning schedules to ensure comprehensive coverage aligned with FMMA requirements. Supervise housekeeping staff performance through service provider channels and recommend improvements when necessary. Ensure all cleaning activities comply with health, safety, and environmental standards with correct materials and equipment usage. Oversee specialized cleaning works including façade cleaning, floor polishing, carpet shampooing, and deep cleaning activities. Verify consumables and chemical usage reports to ensure cost-effective consumption without compromising quality. Review method statements, risk assessments, and training records submitted by service providers. Coordinate with clients, FMMA operations teams, and service providers for issue resolution and service enhancements. Participate in meetings with FMMA teams and client representatives to report on cleaning performance, challenges, and improvement plans. Support sustainability initiatives including waste segregation and recycling programs while ensuring compliance with all FMMA operational and safety policies.