Residential Compound Help Desk and Administrative Support

Role Purpose Support residents and the daily compound office by receiving requests, coordinating action with the responsible teams, following up to completion, and keeping clear records and reports. Key Responsibilities • Receive residents’ questions, service requests and complaints. Record the villa, location, date, contact details and a clear description of each case. • Enter and update requests in the Maintenance Log or approved system, using consistent location names and accurate status information. • Coordinate with maintenance, housekeeping, security and other teams; arrange access or appointments when needed and follow up until completion is confirmed. • Keep residents informed of progress and escalate urgent, repeated or overdue issues to the Compound Manager. • Support the daily compound office and staff coordination, including tracking assigned actions and maintaining employee documentation as directed. • Maintain resident records, service documents, correspondence and filing in an orderly and confidential manner. • Prepare simple daily or weekly reports on requests received, work completed, open cases, repeat issues and pending actions. Requirements • Clear and respectful communication with residents and staff; good written and spoken English. Arabic is an advantage. • Good computer skills, especially Excel, Word, email, data entry and basic reporting. • Organized, accurate and able to follow up several requests without losing track of details. • Experience in a residential compound, property office, help desk or administrative support is preferred. • Also, you can forward your CV through below link for more upcoming Job vacancies: https://cv-fnrco.com

Clear and respectful communication with residents and staff; good written and spoken English. Arabic is an advantage. Good computer skills, especially Excel, Word, email, data entry and basic reporting. Organized, accurate and able to follow up several requests without losing track of details. Experience in a residential compound, property office, help desk or administrative support is preferred.

Receive residents’ questions, service requests and complaints. Record the villa, location, date, contact details and a clear description of each case. Enter and update requests in the Maintenance Log or approved system, using consistent location names and accurate status information. Coordinate with maintenance, housekeeping, security and other teams; arrange access or appointments when needed and follow up until completion is confirmed. Keep residents informed of progress and escalate urgent, repeated or overdue issues to the Compound Manager. Support the daily compound office and staff coordination, including tracking assigned actions and maintaining employee documentation as directed. Maintain resident records, service documents, correspondence and filing in an orderly and confidential manner. Prepare simple daily or weekly reports on requests received, work completed, open cases, repeat issues and pending actions.