Receptionist

Position: Receptionist Reports To: Office Manager / Administration Manager Location: Motor City, Dubai, UAE Working Days: Monday to Saturday Working Hours: 9:00 AM – 6:00 PM Employment Type: Full-Time Preferred Background: Five-Star Hotels, Hospitality, or Concierge Services Company Description DGM Investment is a trusted Dubai-based real estate investment company focused on creating better living environments that deliver lasting value to communities. Since 2015, the organization has grown into a group of over 12 companies spanning real estate investment, property management, and community operations across Dubai. With a team of more than 300 professionals, DGM Investment manages properties and community services well beyond the initial sale, ensuring long-term quality and reliability. Key Responsibilities A. Front Desk and Guest Experience • Welcome visitors, clients, and business partners with a warm and professional approach. • Deliver high standards of hospitality consistent with hotel and concierge service expectations. • Manage visitor registration, appointments, and access coordination. • Assist visitors with inquiries and direct them to the appropriate departments. • Maintain a professional, organised, and welcoming reception area. • Handle visitor concerns courteously and escalate complex matters when necessary. B. Telephone and Communication Management • Answer and direct incoming calls professionally and promptly. • Handle general inquiries and communicate messages accurately. • Coordinate with internal departments to ensure timely assistance. • Maintain professional communication with clients, suppliers, and external stakeholders. C. Reception Administration • Maintain visitor logs, appointment records, and reception documentation. • Receive and distribute incoming correspondence, packages, and courier deliveries. • Assist with meeting room preparation and visitor arrangements. • Support basic administrative tasks, including filing, scanning, printing, and document coordination. • Monitor reception supplies and report maintenance requirements. D. Concierge-Style Service • Anticipate visitor needs and provide proactive assistance. • Coordinate appointments, meeting arrangements, and visitor requirements. • Provide professional assistance to VIP visitors and senior management. • Handle multiple requests efficiently while maintaining attention to detail. • Ensure visitors receive a seamless and professional experience. E. Professional Standards and Confidentiality • Maintain a polished appearance and professional conduct. • Protect confidential company information and visitor details. • Follow company procedures for visitor access, security, and document handling. • Maintain punctuality, reliability, and professional workplace etiquette. 3. Qualifications and Experience • Previous experience in hotel reception, luxury hospitality, concierge services, or premium customer-facing roles is strongly preferred. • Experience in a five-star hotel, luxury residential property, or corporate front office is an advantage. • Diploma or degree in Hospitality Management, Tourism, or a related field is preferred. • Excellent English communication skills; additional languages are an advantage. • Proficiency in Microsoft Office and basic administrative systems. • Experience handling VIP guests and customer inquiries is desirable. 4. Required Skills and Competencies • Exceptional customer service and guest relations skills. • Professional grooming and presentation. • Excellent verbal communication and interpersonal skills. • Strong organisational and multitasking abilities. • High attention to detail and accuracy. • Proactive problem-solving skills. • Discretion when handling confidential information. • Ability to remain composed and professional under pressure. The ideal candidate will have previous experience as a hotel receptionist, guest relations officer, concierge, or front office associate, preferably within a five-star hotel or luxury hospitality environment. The candidate should demonstrate: • A natural ability to welcome and assist guests professionally. • Experience serving VIP guests and handling customer requests. • Strong hospitality etiquette and attention to detail. • A proactive and service-oriented mindset. • The ability to transfer luxury hospitality standards into a corporate office environment.

Diploma or degree in Hospitality Management, Tourism, or a related field is preferred. Previous experience in hotel reception, luxury hospitality, concierge services, or premium customer-facing roles is strongly preferred. Experience in a five-star hotel, luxury residential property, or corporate front office is an advantage. Excellent English communication skills; additional languages are an advantage. Proficiency in Microsoft Office and basic administrative systems. Experience handling VIP guests and customer inquiries is desirable.

Front Desk and Guest Experience: Welcome visitors, clients, and business partners with a warm and professional approach. Deliver high standards of hospitality consistent with hotel and concierge service expectations. Manage visitor registration, appointments, and access coordination. Assist visitors with inquiries and direct them to the appropriate departments. Maintain a professional, organised, and welcoming reception area. Handle visitor concerns courteously and escalate complex matters when necessary. Telephone and Communication Management: Answer and direct incoming calls professionally and promptly. Handle general inquiries and communicate messages accurately. Coordinate with internal departments to ensure timely assistance. Maintain professional communication with clients, suppliers, and external stakeholders. Reception Administration: Maintain visitor logs, appointment records, and reception documentation. Receive and distribute incoming correspondence, packages, and courier deliveries. Assist with meeting room preparation and visitor arrangements. Support basic administrative tasks, including filing, scanning, printing, and document coordination. Monitor reception supplies and report maintenance requirements. Concierge-Style Service: Anticipate visitor needs and provide proactive assistance. Coordinate appointments, meeting arrangements, and visitor requirements. Provide professional assistance to VIP visitors and senior management. Handle multiple requests efficiently while maintaining attention to detail. Ensure visitors receive a seamless and professional experience. Professional Standards and Confidentiality: Maintain a polished appearance and professional conduct. Protect confidential company information and visitor details. Follow company procedures for visitor access, security, and document handling. Maintain punctuality, reliability, and professional workplace etiquette.