Senior Officer - Coordinator Sale

Job Description Short Description Senior Officer – Coordinator to support our sales team. In this role, you will coordinate the end-to-end sales process—from order intake and documentation to delivery scheduling and after-sales follow-up—while acting as a key link between sales executives, fleet customers, logistics, and finance. The ideal candidate brings commercial vehicle industry knowledge, strong administrative discipline, and the ability to manage multiple deals simultaneously in a fast-paced environment. Key Responsibilities • Sales Order Coordination: Process and track sales orders for commercial vehicles (trucks, buses, vans, and fleet units), ensuring accuracy of specifications, pricing, and delivery terms. • Documentation & Compliance: Prepare and maintain sales contracts, quotations, invoices, and registration/export documentation in line with company policy and local regulations. • Delivery Scheduling: Coordinate vehicle preparation, PDI (pre-delivery inspection), and delivery timelines with the workshop, logistics, and customers to ensure on-time handover. • Customer & Fleet Support: Serve as a point of contact for fleet and corporate clients, responding to inquiries, providing order status updates, and resolving coordination issues. • Sales Team Support: Assist sales executives with quotations, tender submissions, pipeline reports, and CRM data entry and maintenance. • Inventory & Allocation: Monitor vehicle stock levels and allocations, liaising with the parts and logistics teams to align availability with confirmed orders. • Finance Coordination: Liaise with the finance and accounting teams on payment collection, credit approvals, and reconciliation of sales transactions. • Reporting: Prepare regular sales reports, forecasts, and performance dashboards for management review. • After-Sales Handover: Coordinate with the after-sales/service team to ensure smooth transition of delivered vehicles for warranty, service schedules, and customer onboarding. • Process Improvement: Identify bottlenecks in the sales coordination workflow and recommend improvements to enhance efficiency and customer satisfaction. Qualifications • Education: Bachelor’s degree in Business Administration, Sales & Marketing, Logistics, or a related field. • Experience: Minimum 3–5 years of experience in sales coordination or sales support, preferably within the automotive industry—commercial vehicles experience is highly preferred. • Technical Skills: • Proficiency in CRM systems and ERP software (e.g., SAP, Oracle, Salesforce). • Strong command of MS Office, particularly Excel (reporting, tracking, and analysis). • Familiarity with commercial vehicle specifications, registration processes, and fleet sales documentation. • Soft Skills: • Excellent organizational and multitasking abilities with strong attention to detail. • Strong communication and interpersonal skills for cross-functional coordination. • Ability to work under pressure and meet tight delivery deadlines. • Customer-centric mindset with a problem-solving approach. • Other Requirements: • Valid driver’s license. • Fluency in English (additional languages relevant to the market are an advantage). • Willingness to work extended hours during peak sales periods or month-end closings.

Education: Bachelor’s degree in Business Administration, Sales & Marketing, Logistics, or a related field. Experience: Minimum 3–5 years of experience in sales coordination or sales support, preferably within the automotive industry—commercial vehicles experience is highly preferred. Technical Skills: Proficiency in CRM systems and ERP software (e.g., SAP, Oracle, Salesforce). Strong command of MS Office, particularly Excel (reporting, tracking, and analysis). Familiarity with commercial vehicle specifications, registration processes, and fleet sales documentation. Soft Skills: Excellent organizational and multitasking abilities with strong attention to detail. Strong communication and interpersonal skills for cross-functional coordination. Ability to work under pressure and meet tight delivery deadlines. Customer-centric mindset with a problem-solving approach. Other Requirements: Valid driver’s license. Fluency in English (additional languages relevant to the market are an advantage). Willingness to work extended hours during peak sales periods or month-end closings.

Sales Order Coordination: Process and track sales orders for commercial vehicles (trucks, buses, vans, and fleet units), ensuring accuracy of specifications, pricing, and delivery terms. Documentation & Compliance: Prepare and maintain sales contracts, quotations, invoices, and registration/export documentation in line with company policy and local regulations. Delivery Scheduling: Coordinate vehicle preparation, PDI (pre-delivery inspection), and delivery timelines with the workshop, logistics, and customers to ensure on-time handover. Customer & Fleet Support: Serve as a point of contact for fleet and corporate clients, responding to inquiries, providing order status updates, and resolving coordination issues. Sales Team Support: Assist sales executives with quotations, tender submissions, pipeline reports, and CRM data entry and maintenance. Inventory & Allocation: Monitor vehicle stock levels and allocations, liaising with the parts and logistics teams to align availability with confirmed orders. Finance Coordination: Liaise with the finance and accounting teams on payment collection, credit approvals, and reconciliation of sales transactions. Reporting: Prepare regular sales reports, forecasts, and performance dashboards for management review. After-Sales Handover: Coordinate with the after-sales/service team to ensure smooth transition of delivered vehicles for warranty, service schedules, and customer onboarding. Process Improvement: Identify bottlenecks in the sales coordination workflow and recommend improvements to enhance efficiency and customer satisfaction.