Estate & Accommodation Supervisor

Job Summary We are seeking an experienced Estate & Accommodation Supervisor (Regional) to oversee workforce accommodation operations across the assigned region. The role is responsible for managing accommodation costs, outsourced provider performance, regulatory compliance, occupancy planning, facility standards, and resident well-being across outsourced buildings and in-house accommodation units. The successful candidate will ensure consistent service delivery, effective budget control, compliance with applicable regulations, and high standards of safety, hygiene, and resident satisfaction across all accommodation facilities. Key Responsibilities • Budget and Cost Management: Manage the regional accommodation budget, including rent, utilities, maintenance, and provider fees. Monitor cost per resident and per building, analyse budget variances, and implement cost-control measures. • Supplier and Contract Management: Manage outsourced accommodation providers, review and approve invoices and monthly statements of account, reconcile charges against occupancy records and services delivered, resolve billing discrepancies, and address contractual non-performance. • Compliance and Service Quality: Oversee accommodation inspections and provider performance reviews to ensure compliance with applicable fire-safety, Civil Defence, municipality, and labour-accommodation requirements. • Occupancy and Capacity Planning: Manage bed capacity, resident allocations, relocations, and occupancy levels in line with project mobilisation, demobilisation, and workforce requirements. • Resident Welfare and Safety: Ensure appropriate standards of accommodation, hygiene, safety, and resident well-being. Oversee complaint resolution, incident investigations, and corrective actions. • In-House Accommodation Management: Supervise in-house accommodation facilities, including remote-city units, and manage retained personnel such as wardens, technicians, and janitorial staff. • Performance Reporting: Prepare and review monthly regional reports covering accommodation costs, occupancy, provider SLAs, complaints, safety, and compliance. • Continuous Improvement: Identify opportunities to optimise accommodation costs, consolidate facilities, improve space utilisation, and enhance service delivery. • Team Leadership: Supervise Estate Coordinators, establish performance expectations, monitor operational activities, and ensure consistent standards across all accommodation locations. Qualifications and Requirements • Bachelor's degree in Facility Management, Business Administration, Engineering, or a related field. • Minimum 6 years of experience in facility management, property management, or workforce accommodation operations. • At least 2 years of supervisory experience managing teams and outsourced service providers against SLAs. • Proven experience in budget management, cost control, invoice verification, statement-of-account reconciliation, and variance analysis. • Good knowledge of accommodation management, fire safety, and applicable municipality, Civil Defence, and labour-accommodation regulations. • Strong supplier-management, negotiation, contract administration, and dispute-resolution skills. • Advanced Microsoft Excel skills and experience with facility-management systems, reporting tools, or ticketing platforms. • Demonstrated ability to manage multicultural teams and address resident concerns professionally. • Strong organisational, analytical, communication, and problem-solving skills. • Fluency in Arabic and English. • Valid driving licence and willingness to travel across the assigned region. Show more Show less

Bachelor's degree in Facility Management, Business Administration, Engineering, or a related field. Minimum 6 years of experience in facility management, property management, or workforce accommodation operations. At least 2 years of supervisory experience managing teams and outsourced service providers against SLAs. Proven experience in budget management, cost control, invoice verification, statement-of-account reconciliation, and variance analysis. Good knowledge of accommodation management, fire safety, and applicable municipality, Civil Defence, and labour-accommodation regulations. Strong supplier-management, negotiation, contract administration, and dispute-resolution skills. Advanced Microsoft Excel skills and experience with facility-management systems, reporting tools, or ticketing platforms. Demonstrated ability to manage multicultural teams and address resident concerns professionally. Strong organisational, analytical, communication, and problem-solving skills. Fluency in Arabic and English. Valid driving licence and willingness to travel across the assigned region.

Budget and Cost Management: Manage the regional accommodation budget, including rent, utilities, maintenance, and provider fees. Monitor cost per resident and per building, analyse budget variances, and implement cost-control measures. Supplier and Contract Management: Manage outsourced accommodation providers, review and approve invoices and monthly statements of account, reconcile charges against occupancy records and services delivered, resolve billing discrepancies, and address contractual non-performance. Compliance and Service Quality: Oversee accommodation inspections and provider performance reviews to ensure compliance with applicable fire-safety, Civil Defence, municipality, and labour-accommodation requirements. Occupancy and Capacity Planning: Manage bed capacity, resident allocations, relocations, and occupancy levels in line with project mobilisation, demobilisation, and workforce requirements. Resident Welfare and Safety: Ensure appropriate standards of accommodation, hygiene, safety, and resident well-being. Oversee complaint resolution, incident investigations, and corrective actions. In-House Accommodation Management: Supervise in-house accommodation facilities, including remote-city units, and manage retained personnel such as wardens, technicians, and janitorial staff. Performance Reporting: Prepare and review monthly regional reports covering accommodation costs, occupancy, provider SLAs, complaints, safety, and compliance. Continuous Improvement: Identify opportunities to optimise accommodation costs, consolidate facilities, improve space utilisation, and enhance service delivery. Team Leadership: Supervise Estate Coordinators, establish performance expectations, monitor operational activities, and ensure consistent standards across all accommodation locations.