Human Resources Account Manager

About the Role The HR Account Manager is responsible for managing Jisr Plus client accounts remotely, overseeing client onboarding and system activation, daily HR operations, monthly payroll, and authorized government services. The role ensures service quality, regulatory compliance, and client satisfaction in line with agreed Service Level Agreements (SLAs) and contractual scope. Key Responsibilities: 1. Client Relationship Management • Serve as the primary point of contact for up to three authorized client representatives, managing expectations and maintaining strong professional relationships. • Conduct onboarding meetings, align on service scope and timelines, and address client inquiries, feedback, and escalations. • Maintain regular communication through approved channels and monitor client satisfaction. 2. Client Onboarding & Account Activation • Collect, validate, and upload employee personal, financial, and employment data, ensuring alignment with GOSI records. • Configure organizational structures, HR policies, approval workflows, permissions, payroll settings, and relevant Jisr features. • Activate employee self-service, security settings, integrations, and other features included in the client's package. • Upload opening balances and records, configure salary certificate templates, and create government-platform accounts for newly established entities where required. • Train authorized client representatives and provide user guides and reference materials. • Review the client's existing government-platform status and identify compliance issues requiring corrective action. 3. Daily HR Operations • Manage HR requests and employee transactions, ensuring timely completion within agreed SLAs. • Handle complex cases, including employee offboarding, final settlements, leave settlements, and employee violations. • Track government-platform transactions and provide operational guidance within the agreed service scope. • Coordinate with internal Product and Technical Support teams regarding system issues and service improvements. • Manage eligible medical insurance employee additions, removals, and updates only for supported Tawuniya policies integrated with Jisr. 4. Payroll & Financial Operations • Prepare monthly payroll, review attendance records, and reconcile payroll adjustments. • Prepare final settlements and leave-related settlements, coordinate approvals with authorized client representatives, and follow up on payment execution. • Upload Wage Protection System (WPS) files through Mudad, monitor compliance, and manage related violations, justifications, and settlements. • Export payroll, provision, and GOSI accounting entries where included in the service package. 5. Government Platform E-Services Execute authorized government transactions remotely and within the agreed service scope across the following platforms: • GOSI: Employee registration and removal, wage updates, employee records, wage lists, invoices, and maternity compensation. • Qiwa: Work permits, employment contracts, employee and profession management, Nitaqat, work visas, work regulations, establishment locations, violations, and certificates. • HRSD: Labor data, worker information updates, labor-office violations, Saudization-related services, and user delegations. • Muqeem: Iqama and passport services, resident reports, exit-reentry visas, final exit visas, and related amendments or cancellations. • Absher Business: Iqama and passport updates, resident reports, exit-reentry visas, final exit visas, and related services. • Mudad: Payroll management, WPS submissions, compliance monitoring, violation follow-ups, justifications, and settlements. All transactions require the applicable client authorization. Government fees, renewals, fines, and penalties remain the client's responsibility. 6. Service Delivery, Compliance & Reporting • Acknowledge requests within four working hours and complete eligible requests within one working day of receiving all required information, subject to transaction requirements and external platform processing. • Operate Sunday–Thursday, 9:00 AM–5:00 PM, using approved communication channels: phone/WhatsApp, email, and online meetings. • Maintain accurate documentation and audit trails, protect confidential data, and comply with applicable Saudi labor, social insurance, wage protection, and personal data protection requirements. • Obtain written authorization for sensitive government transactions and employee offboarding. • Identify and escalate operational risks, compliance issues, and out-of-scope requests. • Prepare periodic service performance reports and identify opportunities to improve client satisfaction, platform adoption, retention, and renewals. Scope of the Role: • Independently manage client accounts throughout onboarding, activation, ongoing HR operations, payroll, government services, and renewal. • Deliver all services remotely through approved channels, without on-site visits. • Coordinate with internal Jisr teams while ensuring client decisions and approvals are obtained from authorized representatives. Out of Scope: • Legal, labor, or specialized administrative consulting; salary structuring; competency frameworks; and drafting internal policies or regulations. • Direct communication with client employees, recruitment, interview coordination, and employment-contract drafting. • In-person government-office follow-up (Ta'qib) and services outside the contracted scope. • Jisr system customization or changes to subscription features. • Overseas employee recruitment through the Ministry of Foreign Affairs and recruitment procedures for employees' families. • Medical insurance issuance, activation, quotations, or insurer coordination. Support is limited to eligible employee additions and removals for Tawuniya policies integrated with Jisr. • Government fees, renewals, fines, and penalties, which remain the client's responsibility. Requirements: • Bachelor's degree in Human Resources, Business Administration, or a related field. • 3-5 years of experience in HR operations, employee administration, and payroll processing. • Knowledge of the Jisr platform, HRIS, payroll, and employee self-service features. • Familiarity with Saudi government platforms, including GOSI, Qiwa, HRSD, Muqeem, Absher Business, and Mudad. • Understanding of Saudi Labor Law, WPS requirements, and personal data protection regulations. • Strong client relationship management, problem-solving, communication, and organizational skills. • High attention to detail and the ability to manage multiple accounts independently under strict deadlines. • Fluency in Arabic and English. Seniority Expectations: • Manage client accounts independently with limited supervision. • Exercise sound judgment while adhering to contractual scope, authorization requirements, and compliance standards. • Balance client needs with operational accuracy, service