MIS - Al Moammar Information Systems Co.
Riyadh, Saudi ArabiaPosted yesterday
Responsibilities • Own and administer the SolarWinds Orion / Hybrid Cloud Observability platform, including modules, polling engines, high availability, database performance, upgrades, and licensing. • Configure and optimize SolarWinds alerts, dashboards, reports, dependencies, and performance monitoring to improve visibility and reduce false alarms. • Administer PRTG Network Monitor, including core servers, remote probes, sensors, thresholds, notifications, maps, and reports. • Maintain Site24x7 and support data center monitoring through Liebert SiteScan. • Ensure monitoring coverage for servers, networks, applications, and infrastructure services, coordinating with technical teams on requirements and escalations. • Automate monitoring tasks and integrations using PowerShell/Python, SolarWinds API/SDK, SWQL, and SQL. • Integrate monitoring alerts with ServiceNow and support the EOC in event analysis, incident escalation, and root-cause investigations. • Manage monitoring platform security, access controls, changes, and upgrades in accordance with approved procedures. • Prepare availability and performance reports, maintain technical documentation, and train EOC staff. • Support knowledge transfer and provide out-of-hours assistance for critical incidents when required. Requirements • BSc. degree in Computer Science, Information Technology, or a related field. • 5+ Yrs. of IT infrastructure monitoring experience, including at least 4 years of hands-on SolarWinds administration in large enterprise environments. • Proven experience designing and tuning SolarWinds alerts, dashboards, and reports. • Hands-on experience administering PRTG Network Monitor. • Expert knowledge of SolarWinds modules, scalability, polling engines, high availability, and platform maintenance. • Good knowledge of SQL Server, SWQL, monitoring protocols (SNMP, WMI, ICMP, syslog, and NetFlow), and PowerShell or Python scripting. • Understanding of Windows/Linux servers, networking, virtualization, and performance troubleshooting. • Experience with ServiceNow and ITIL incident, event, and change management processes. • Fluency in spoken and written Arabic, with good English communication skills. • SolarWinds Certified Professional (SCP) and ITIL 4 Foundation certifications are preferred. • Strong analytical skills, attention to detail, and ability to work under pressure during critical incidents.
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