ServiceNow Architect

Role: ServiceNow Architect Location: Riyadh, Saudi Arabia Core Responsibilities: • ITOM & CMDB Architecture: Lead the configuration, implementation, and maintenance of ServiceNow Discovery, Service Mapping, and Event Management across cloud and on-premises infrastructure. • CMDB Health & Governance: Design, build, and optimize the Configuration Management Database (CMDB) health dashboards, data certification schedules, and reconciliation rules to ensure data accuracy and compliance. • Observability Integrations: Architect, build, and maintain deep bi-directional integrations between ServiceNow ITOM and third-party observability/monitoring platforms (e.g., Dynatrace, Datadog, Splunk, New Relic, AppDynamics, Grafana). • Event Management Automation: Configure event rules, correlation rules, alert profiles, and automated remediation workflows (via Flow Designer/IntegrationHub) to translate system alerts into actionable incidents. • Custom Code & Scripting: Write advanced, highly efficient JavaScript, Script Includes, Business Rules, UI Actions, and custom patterns for complex discovery and integration scenarios. • Platform Security & Compliance: Manage Access Control Lists (ACLs), secure credential configurations within the MID Server architecture, and enforce platform development best practices. • Technical Leadership: Act as the subject matter expert (SME) during architecture reviews, mentor junior developers, and translate complex business requirements into scalable technical solutions. Required Skills & Qualifications • Experience: 7 to 8 years of core hands-on development and implementation experience within the ServiceNow platform. • ITOM/CMDB Expertise: Proven track record of successfully delivering end-to-end ServiceNow ITOM implementations, with deep mastery over Service Mapping, Discovery, Event Management, and the Common Service Data Model (CSDM) framework. • Observability Domain Knowledge: Practical experience consuming data streams, payloads, and webhooks from major enterprise observability technologies to drive event to-alert mapping. • Advanced Scripting & APIs: Exceptional proficiency in server-side/client-side JavaScript, JSON, REST/SOAP APIs, OAuth, and custom MID server script includes. • Infrastructure Knowledge: Strong foundation in networking, cloud computing (AWS, Azure, or GCP), containerization (Kubernetes, Docker), operating systems (Linux/Windows), and storage arrays to correctly build discovery patterns. • Soft Skills: Excellent problem-solving capabilities, clear communication, and the ability to influence technical decisions across cross-functional infrastructure teams. Required Certifications • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) • ServiceNow Certified Implementation Specialist – Discovery (CIS-Discovery) • ServiceNow Certified Implementation Specialist – Event Management (CIS-EM) or Service Mapping (CIS-SM) Preferred Qualifications • ITIL v4 Foundation or Managing Professional certification. • Industry certifications in specific observability platforms or cloud environments (e.g., AWS Certified SysOps Administrator, Datadog/Dynatrace certifications).

Experience: 7 to 8 years of core hands-on development and implementation experience within the ServiceNow platform. ITOM/CMDB Expertise: Proven track record of successfully delivering end-to-end ServiceNow ITOM implementations, with deep mastery over Service Mapping, Discovery, Event Management, and the Common Service Data Model (CSDM) framework. Observability Domain Knowledge: Practical experience consuming data streams, payloads, and webhooks from major enterprise observability technologies to drive event to-alert mapping. Advanced Scripting & APIs: Exceptional proficiency in server-side/client-side JavaScript, JSON, REST/SOAP APIs, OAuth, and custom MID server script includes. Infrastructure Knowledge: Strong foundation in networking, cloud computing (AWS, Azure, or GCP), containerization (Kubernetes, Docker), operating systems (Linux/Windows), and storage arrays to correctly build discovery patterns.

Lead the configuration, implementation, and maintenance of ServiceNow Discovery, Service Mapping, and Event Management across cloud and on-premises infrastructure. Design, build, and optimize the Configuration Management Database (CMDB) health dashboards, data certification schedules, and reconciliation rules to ensure data accuracy and compliance. Architect, build, and maintain deep bi-directional integrations between ServiceNow ITOM and third-party observability/monitoring platforms (e.g., Dynatrace, Datadog, Splunk, New Relic, AppDynamics, Grafana). Configure event rules, correlation rules, alert profiles, and automated remediation workflows (via Flow Designer/IntegrationHub) to translate system alerts into actionable incidents. Write advanced, highly efficient JavaScript, Script Includes, Business Rules, UI Actions, and custom patterns for complex discovery and integration scenarios. Manage Access Control Lists (ACLs), secure credential configurations within the MID Server architecture, and enforce platform development best practices. Act as the subject matter expert (SME) during architecture reviews, mentor junior developers, and translate complex business requirements into scalable technical solutions.