Sales Executive

Job Title: Sales Associate Work Location: Bahrain Experience: 1 - 15 years in luxury retail Key Responsibilities 1. Policy and Protocol Adherence • Strictly follow all company policies, store procedures, and brand guidelines. • Maintain compliance with health, safety, and hygiene standards at all times. • Adhere to dress code, grooming standards, and professional conduct as per company protocol. • Follow cash handling, POS operation, and return/refund procedures accurately. 2. Achieving Sales Targets and KPIs • Meet or exceed daily, weekly, and monthly sales targets. • Monitor personal and team performance against key performance indicators (KPIs) including conversion rate, average transaction value, and customer engagement. • Actively promote company promotions, bundled offers, and new product launches to enhance sales. • Provide daily sales reports and assist in forecasting and planning. 3. Customer Service Excellence • Greet customers warmly and provide personalized, consultative fragrance recommendations. • Demonstrate in-depth product knowledge, emphasizing fragrance families, notes, longevity, and suitability for occasions. • Handle customer inquiries, complaints, and feedback professionally and promptly. • Build strong customer relationships through follow-ups and loyalty program engagement. • Ensure a clean, organized, and inviting shopping environment. 4. Inventory and Stock Management • Monitor stock levels daily and ensure optimal product availability on the sales floor. • Perform regular stock checks and assist in inventory audits. • Place timely reorders in coordination with the line manager to prevent stockouts. • Ensure proper labeling, pricing, and rotation of stock (FIFO/FEFO). • Maintain accurate records of stock movements and discrepancies. 5. Loss Prevention and Pilferage Control • Follow strict warehouse and sales floor security protocols to minimize theft and shrinkage. • Conduct regular visual checks and report any suspicious activity. • Assist in executing daily, weekly, and monthly stock reconciliations. • Secure high-value items and ensure safe storage after operating hours. • Support investigations into inventory discrepancies when necessary. 6. Additional Store Duties • Assist in visual merchandising, window displays, and promotional setups in line with brand standards. • Operate POS systems accurately and handle cash, cards, and mobile payments securely. • Support store opening and closing procedures (e.g., switching equipment, daily z-reports). • Participate in staff meetings, training sessions, and product knowledge workshops. • Ensure cleanliness and organization of the sales floor, backroom, and fitting areas.

Experience: 1 - 15 years in luxury retail

Policy and Protocol Adherence; Achieving Sales Targets and KPIs; Customer Service Excellence; Inventory and Stock Management; Loss Prevention and Pilferage Control; Additional Store Duties