Customer Service Specialist

About the job • Patient Reception & Front DeskGreet patients and assist with registration and check-in. • Schedule and confirm patient appointments (via phone or online platforms). • Respond to patient inquiries and guide them as needed. • Doctor’s Schedule ManagementOrganize and manage the doctor’s daily appointments and calendar. • Ensure no scheduling conflicts or overlaps. • Coordinate breaks or meetings as required. • Administrative CoordinationPrepare and update patient files and medical records. • Accurately enter patient data into the clinic system. • Billing & Payments SupportIssue invoices and assist with basic billing processes. • Customer Service & Issue ResolutionHandle patient complaints and inquiries professionally. • Provide prompt solutions or escalate issues to the doctor or manager when necessary. • Qualifications & SkillsDiploma or Bachelor’s degree in Business Administration, Medical Secretary, Healthcare Management, or a related field. • Minimum of 1 year experience in a clinic or healthcare setting (preferred). • Strong communication and organizational skills. • Proficient in computer use and clinic management software. • candidate with a neat and well-groomed appearance. • Ability to work under pressure while maintaining professionalism. Show more Show less

Patient Reception & Front Desk: Greet patients and assist with registration and check-in. Schedule and confirm patient appointments (via phone or online platforms). Respond to patient inquiries and guide them as needed. Doctor’s Schedule Management: Organize and manage the doctor’s daily appointments and calendar. Ensure no scheduling conflicts or overlaps. Coordinate breaks or meetings as required. Administrative Coordination: Prepare and update patient files and medical records. Accurately enter patient data into the clinic system. Billing & Payments Support: Issue invoices and assist with basic billing processes. Customer Service & Issue Resolution: Handle patient complaints and inquiries professionally. Provide prompt solutions or escalate issues to the doctor or manager when necessary.