Clinic Services Coordinator (Medical Center - Al Khobar)

The primarily responsible for serving patients via phone and via our Patient Portal and for accurately register new patients, and accurately scheduling office appointments for new and established patients Requirements: - Core Activities- Greets the patient and courteously ask for his/her complaints. - Schedule upcoming appointments and confirm scheduled appointments every day. - Identify patients by requesting their national ID/ Iqama and patient full name. - Ask for a type of coverage (Cash, Insurance, Aramco). If the patient is Insurance, to check eligibility of coverage at the supported platforms. - Scans patient Identification and enter it in the patient electronic record. - Create new patient file for clinic visit. - Charge services entered by the physician. - Provides assistance to the patient whenever needed for location of Pharmacy, Laboratory, Radiology department and other areas in the hospital. - Schedule re appointments or refer the patients to another clinic upon receiving notice from the clinician that he/she will not be available at the due appointment time. - Answer department Telephone/Phone calls and texts, using correct salutations and telephone etiquette. - Reception Office - Ask patients if they need to Print invoice bills. - Receiving or replaying an email from our department regarding updating information. - Discuss cost of service, insurance coverage and payment options with patients. - Work as a team player to ensure patient receive the best service. - Maintain quality service. - Maintain a clean and neat reception area. - Informing patients about delays and the approximate waiting time. - Follow orders from superior. - Professional manner and appearance. - Updating and verifying patient information at every visit. - Respect patient rights by maintaining their confidentiality. - Data entry tasks that are related to the provided services. - Provide personalized coordinated care, and support for staff and families. Qualifications and Certifications: - Diploma degree and above.

Greet patients and courteously ask for their complaints; schedule and confirm appointments; identify patients by national ID/Iqama and full name; determine coverage type (Cash, Insurance, Aramco) and check insurance eligibility; scan identification and enter into electronic record; create new patient file for clinic visit; charge services entered by the physician; assist patients with locating Pharmacy, Laboratory, Radiology and other areas; schedule re-appointments or refer to another clinic as needed; answer department calls and texts with proper etiquette; manage reception duties; offer to print invoice bills; respond to emails about updating information; discuss cost of service, insurance coverage, and payment options with patients; work as a team to ensure quality service; maintain a clean reception area; inform patients about delays and waiting times; follow orders from superiors; maintain professional manner and appearance; update and verify patient information at every visit; protect patient confidentiality; perform data entry related to services; provide personalized coordinated care and support for staff and families.