Clinic Services Coordinator

The primarily responsible for serving patients via phone and via our Patient Portal and for accurately register new patients, and accurately scheduling office appointments for new and established patients Requirements: - Core Activities- Greets the patient and courteously ask for his/her complaints. - Schedule upcoming appointments and confirm scheduled appointments every day. - Identify patients by requesting their national ID/ Iqama and patient full name. - Ask for a type of coverage (Cash, Insurance, Aramco). If the patient is Insurance, to check eligibility of coverage at the supported platforms. - Scans patient Identification and enter it in the patient electronic record. - Create new patient file for clinic visit. - Charge services entered by the physician. - Provides assistance to the patient whenever needed for location of Pharmacy, Laboratory, Radiology department and other areas in the hospital. - Schedule re appointments or refer the patients to another clinic upon receiving notice from the clinician that he/she will not be available at the due appointment time. - Answer department Telephone/Phone calls and texts, using correct salutations and telephone etiquette. - Reception Office - Ask patients if they need to Print invoice bills. - Receiving or replaying an email from our department regarding updating information. - Discuss cost of service, insurance coverage and payment options with patients. - Work as a team player to ensure patient receive the best service. - Maintain quality service. - Maintain a clean and neat reception area. - Informing patients about delays and the approximate waiting time. - Follow orders from superior. - Professional manner and appearance. - Updating and verifying patient information at every visit. - Respect patient rights by maintaining their confidentiality. - Data entry tasks that are related to the provided services. - Provide personalized coordinated care, and support for staff and families. Qualifications and Certifications: - Diploma degree and above.

Greet patients and collect complaints; schedule and confirm appointments; identify patients using national ID/Iqama and full name; verify insurance coverage and eligibility for insured patients; scan and enter patient identification into the electronic record; create new patient files for clinic visits; process charges for physician services; assist patients with locations of Pharmacy, Laboratory, Radiology, and other hospital areas; reschedule or refer patients if clinician is unavailable; handle department calls and messages with proper etiquette; manage front desk duties; offer printing of invoices; respond to emails regarding information updates; discuss costs, coverage, and payment options with patients; work collaboratively to ensure high-quality service; maintain a clean reception area; inform patients about delays; follow supervisor directions; maintain professional appearance; update and verify patient information at every visit; protect patient confidentiality; perform data entry related to provided services; provide coordinated care and support for staff and families.