Mid Market Customer Growth Executive

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What This Role Is All About As a Mid-Market Customer Growth Executive, you will play a key role in driving customer satisfaction, retention, and business growth across a portfolio of assigned clients. You will build trusted client relationships, support account performance, and collaborate across teams to deliver strong customer outcomes. Working closely with internal stakeholders, you will ensure clients receive the right support, product adoption guidance, and operational setup needed to grow successfully with Infobip. This role is ideal for someone who enjoys working with customers, analyzing business performance, and coordinating across functions in a fast-paced, global technology environment. What You’ll Do • Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, strategic discussions, and ongoing account support • Drive customer growth by monitoring key business metrics including gross profit, margin percentage, cross-sell opportunities, and net revenue retention • Coordinate cross-functional teams including Customer Success, Sales Engineers, Customer Support, Platform Operations, Revenue Assurance, and Procurement to address client needs • Support customer onboarding and account setup activities including sender registration, route management, content filtering setup, and account maintenance • Analyze customer traffic and business performance to identify growth opportunities, mitigate risks, and react quickly to changing business needs • Collaborate with the Self Service team to ensure smooth customer transitions between managed services and self-service models • Maintain accurate records of customer activities, engagements, and opportunities in Salesforce and other internal systems What Success Looks Like • Quarterly GP targets achieved • Growth of existing accounts through Upsell and Xsell • Retention of existing accounts measured in percentages • Strategic account planning and proactive execution • Building and maintaining executive relationships How Success Is Rewarded Performance pays. Employees who meet their targets earn, on average, an additional 30% on top of their base salary, with further earning potential for exceeding targets. What Makes You a Strong Fit • Minimum 3 years of experience in commercial, customer-facing, account management, customer success, or sales-related roles • Strong communication and relationship-building skills with a customer-oriented mindset • Ability to coordinate multiple stakeholders and manage priorities in a fast-paced environment • Analytical mindset with an interest in business performance metrics and customer growth • Comfortable working with data and internal tools to monitor account performance and customer activity • Proactive, organized, and eager to learn about products, markets, and customer business models • Fluent in English, both spoken and written Nice-to-have Qualifications • Familiarity with CRM tools such as Salesforce or data analysis platforms • Experience working in SaaS, CPaaS, or telecommunications industry environments • Experience collaborating with cross-functional operational and technical teams Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.  Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process. Show more Show less

Minimum 3 years of experience in commercial, customer-facing, account management, customer success, or sales-related roles

Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, strategic discussions, and ongoing account support; Drive customer growth by monitoring key business metrics including gross profit, margin percentage, cross-sell opportunities, and net revenue retention; Coordinate cross-functional teams including Customer Success, Sales Engineers, Customer Support, Platform Operations, Revenue Assurance, and Procurement to address client needs; Support customer onboarding and account setup activities including sender registration, route management, content filtering setup, and account maintenance; Analyze customer traffic and business performance to identify growth opportunities, mitigate risks, and react quickly to changing business needs; Collaborate with the Self Service team to ensure smooth customer transitions between managed services and self-service models; Maintain accurate records of customer activities, engagements, and opportunities in Salesforce and other internal systems