Key Account Manager

About the role

Requirements

• What you will bring:
• - Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
• - Bachelor's degree in Business, Marketing, Engineering, or a related field.
• - Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• - Proven track record of managing enterprise customers and driving revenue growth.
• - Strong business development and solution-selling capabilities.
• - Demonstrated experience in executive stakeholder management and strategic account planning.
• - Excellent negotiation, communication, and presentation skills.
• - Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• - Experience collaborating with cross-functional teams to deliver customer success.
• Craft and Toolkit:
• - Proficiency in CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent.
• - Strong forecasting and pipeline management skills.
• - Data analysis and reporting to support account growth and business decisions.
• - Strategic planning and account growth management.
• - Proposal development and commercial documentation.
• - Commercial acumen with the ability to develop customer-centric solutions.
• - Customer relationship management (CRM) best practices, including customer retention and expansion strategies.
• Character Traits:
• - Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.
• - Ownership and accountability – take responsibility and follow projects through to completion.
• - Communication – explain ideas clearly and listen to others across teams.
• - Collaboration – work well with others and support team goals.
• - Adaptability and learning – adjust to change and keep learning new skills or tools.
• - Mentorship and knowledge sharing – help others grow and share what you know.
• - Resilience – stay calm under pressure and handle setbacks constructively.
• - Quality and attention to detail – do work carefully and strive for improvement.
• - Advocacy and innovation – encourage best practices, efficiency, and new ideas
• As a Unifone you’ll receive a range of benefits:
• - Competitive salary and bonus
• - Unifonic share scheme (we are all owners!)
• - 30 holiday days after the first anniversary
• - Your Birthday off!
• - Spend up to 25 days per year working from anywhere in the world!
• - Paid leave for new parents

Responsibilities

• Managing and growing a portfolio of enterprise customers.
• Developing trusted relationships with key stakeholders and executive sponsors.
• Creating and executing strategic account plans.
• Identifying opportunities for account expansion through additional products and services.
• Conducting regular business reviews and ensuring customer satisfaction.
• Collaborating with Customer Success and other internal teams to maximize customer value.
• Maintaining accurate account plans, forecasts, and CRM records.
• Identifying opportunities to expand business within existing accounts.
• Building relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Leading commercial discussions and solution presentations.
• Preparing proposals, negotiating contracts, and supporting the sales process through deal closure.
• Contributing to achieving the team’s revenue and growth objectives.

Skills

• Salesforce
• HubSpot
• Microsoft Dynamics
• CRM
• SaaS
• CPaaS
• Cloud
• AI
• Executive stakeholder management
• Strategic account planning
• Negotiation
• Presentation
• Data analysis
• Forecasting
• Pipeline management
• Proposal development