Senior Account Manager

Location: Riyadh, Saudi Arabia Company: Merit Incentives About the Role Merit Incentives is looking for an experienced Senior Account Manager to manage and grow strategic enterprise accounts while leading the successful delivery of technology-enabled loyalty and engagement solutions. The role combines strategic account management, commercial growth, project management and a solid understanding of IT systems and integrations. Key Responsibilities • Manage and develop relationships with strategic enterprise clients. • Build account plans focused on client retention, revenue growth and new business opportunities. • Identify upselling and cross-selling opportunities across Merit’s loyalty, rewards and engagement solutions. • Lead client projects from requirement gathering and planning through testing, go-live and post-launch support. • Translate client requirements into clear business and functional requirements. • Coordinate delivery across Product, Technology, Operations, Partnerships and Finance. • Manage project scope, timelines, risks, dependencies and action plans. • Coordinate system integrations, APIs, testing, client sign-off and launch readiness. • Monitor service levels, project progress and client satisfaction. • Take ownership of client issues and ensure timely escalation and resolution. • Lead regular client meetings and business reviews and maintain accurate reports and forecasts. Required Qualifications • Bachelor’s degree in Business, Information Technology, Management Information Systems or a related field. • Minimum of 6 years of experience in account management, project management or technology-related client management. • Proven experience managing enterprise or strategic accounts. • Experience leading technology implementation or integration projects. • Hands-on experience in loyalty and rewards programs, including offers, gift cards, digital marketplaces, points exchange and direct points redemption solutions. • Strong commercial, project-management and stakeholder-management skills. • Excellent communication, presentation, negotiation and problem-solving abilities. • Fluency in Arabic and English. Preferred Experience • Experience working with banks, airlines, government entities or large corporate clients. • PMP, PRINCE2, Scrum or another project-management certification is an advantage. The Ideal Candidate A proactive and commercially minded professional who takes end-to-end ownership, understands both business and technology, anticipates risks and consistently turns client requirements into successful delivery and account growth.

Bachelor’s degree in Business, Information Technology, Management Information Systems or a related field. Minimum of 6 years of experience in account management, project management or technology-related client management. Proven experience managing enterprise or strategic accounts. Experience leading technology implementation or integration projects. Hands-on experience in loyalty and rewards programs, including offers, gift cards, digital marketplaces, points exchange and direct points redemption solutions. Strong commercial, project-management and stakeholder-management skills. Excellent communication, presentation, negotiation and problem-solving abilities. Fluency in Arabic and English.

Manage and develop relationships with strategic enterprise clients. Build account plans focused on client retention, revenue growth and new business opportunities. Identify upselling and cross-selling opportunities across Merit’s loyalty, rewards and engagement solutions. Lead client projects from requirement gathering and planning through testing, go-live and post-launch support. Translate client requirements into clear business and functional requirements. Coordinate delivery across Product, Technology, Operations, Partnerships and Finance. Manage project scope, timelines, risks, dependencies and action plans. Coordinate system integrations, APIs, testing, client sign-off and launch readiness. Monitor service levels, project progress and client satisfaction. Take ownership of client issues and ensure timely escalation and resolution. Lead regular client meetings and business reviews and maintain accurate reports and forecasts.