Client Relations Manager (Fluent in Arabic)

MEIRC is looking for a Client Relations Manager based in Riyadh, Saudi Arabia, to join its Client Relations team. Reporting to the Deputy Client Relations Director, you will own relationships with a portfolio of existing client accounts, Your job is to make each partnership with MEIRC stronger over time. You will get to know each client's business well: their learning and development priorities, the key people involved, and how their needs change. With that understanding, you will make sure they get full value from MEIRC's training solutions. You will manage day-to-day communication, keep an eye on account health and act early on risks. You will also find ways to grow each account through new programs and services. Success in this role means loyal clients who keep investing. That shows up as high retention rates, growing course bookings and revenue per account, collections that arrive on time and strong client satisfaction. Success also means your clients see you as a trusted advisor. The role links MEIRC's clients with its internal teams, especially service delivery. That puts you at the center of the client experience and makes you a key contributor to MEIRC's recurring revenue and growth in the Saudi market. Responsibilities • Serve as the main, trusted contact for an assigned portfolio of client accounts, and respond quickly and knowledgeably to their needs. • Build strong, lasting relationships with key client stakeholders at several levels of each organization, based on trust. • Monitor account health proactively, spot early signs of churn risk, and take action to keep the account. • Find and pursue upsell and cross-sell opportunities within the portfolio so each account grows and meets its revenue targets. • Track and report on account health metrics, including course bookings, client satisfaction and revenue. • Make sure invoices are collected on time, and act as the liaison who resolves any billing or service delivery issues. • Keep client records, interaction logs and opportunity pipelines accurate and up to date in the CRM system. • Work with the service delivery team and other internal departments so clients have a smooth, high-quality experience from booking through training delivery. Qualifications • Bachelor's degree in business administration or a related field. • 5+ years of experience in B2B account management, client success or key account management. • Experience in training, professional services or HR is a strong advantage. • A track record of managing several client relationships at once while meeting retention and growth targets. • Excellent verbal and written communication, problem-solving and negotiation skills. • Proficiency with a CRM system, such as Salesforce or HubSpot. • Focus on clients, with a real commitment to helping them reach their goals. • A proactive approach that anticipates client needs and potential issues instead of only reacting to them. • Strong organization and time-management skills. • A collaborative team player who works well across internal departments. Show more Show less