Housekeeping Manager (Hotel and Serviced Residences)

About the Role We are seeking an experienced and detail-driven Housekeeping Manager to lead the housekeeping function at a premium waterfront hotel and serviced residences destination in Dubai Marina. This is a hands-on leadership role overseeing room attendant and public area operations across both hotel guest rooms and residential units, ensuring every space meets the highest luxury presentation standards. Key Responsibilities • Lead, roster and develop the housekeeping team across guest rooms, suites, residential units and public areas. • Own occupancy-driven planning: manpower forecasting, room allocation, deep-clean cycles and turndown/arrival readiness. • Drive inspection discipline — conduct daily random and pre-arrival inspections against brand and quality standards. • Manage linen, chemical, uniform and consumable inventory; control cost per occupied room against budget. • Partner closely with Front Office on room status, early check-ins, VIP arrivals and out-of-order rooms. • Coordinate with Engineering on defect reporting and preventive maintenance of guest-facing areas. • Manage outsourced/contract cleaning vendors and monitor service levels and SLAs. • Maintain health, safety and hygiene compliance, including chemical handling and pest-control coordination. • Deliver training on SOPs, luxury service etiquette, lost & found, key control and guest privacy protocols. • Report on productivity, cleanliness scores, guest feedback (housekeeping-related) and team engagement. Candidate Profile • Minimum 5–7 years of progressive housekeeping experience, with at least 2 years at Assistant Housekeeping Manager or Housekeeping Manager level. • Proven experience in 4/5-star hotels; exposure to branded serviced residences or aparthotels strongly preferred. • Experience with high-volume, mixed hotel-and-residence operations is a distinct advantage. • Strong command of Opera PMS and housekeeping modules; proficient in MS Excel for rosters and budget tracking. • Excellent eye for detail, grooming standards and luxury presentation. • Effective leader of large, multicultural teams with strong communication in English; Arabic is an advantage. • Available to join soon — UAE/GCC experience preferred. Why Join Us Be part of a growing hospitality group operating premium properties across the UAE, with genuine scope for development within a dynamic, guest-obsessed team. Show more Show less