Housekeeping Manager

About the role

Requirements

• - Education: Diploma/Degree in Hotel Management or equivalent.
• - Experience: Minimum 7 years of experience in Hotel Housekeeping, including at least 2–3 years in a managerial position.
• - Must have experience working in a 4- or 5-star hotel/property with approximately 80–150 keys.
• - Strong operational knowledge of guest rooms, public areas, back-of-house, and laundry operations.
• - UAE experience is mandatory.
• - Facilities Management experience would be an added advantage.
• - Strong leadership and team-management capabilities.
• - Excellent written and verbal communication skills.
• - Good computer skills, including MS Office and Housekeeping/Property Management Systems (PMS).
• - Strong attention to detail with a focus on service quality and operational standards.
• - Availability: Candidates should be immediately available or have a maximum notice period of one month.

Responsibilities

• Manage the overall Housekeeping operations, including guest rooms, public areas, back-of-house areas, and laundry operations.
• Lead, supervise, train, and monitor housekeeping teams to maintain required service and cleanliness standards.
• Plan manpower deployment, duty rosters, daily operations, and workload allocation.
• Conduct regular inspections and ensure compliance with established quality, hygiene, and safety standards.
• Monitor housekeeping supplies, linen, equipment, inventory, and consumption.
• Coordinate with Operations, Maintenance, Front Office, and other departments to ensure smooth service delivery.
• Handle operational issues, complaints, and service deficiencies and ensure timely corrective action.
• Monitor team performance, productivity, attendance, and training requirements.
• Prepare operational reports and maintain accurate housekeeping records.
• Ensure compliance with company SOPs and client/property requirements.

Skills

• Housekeeping
• PMS (Property Management System)
• MS Office
• Staff leadership
• Quality and hygiene standards
• Inventory management
• Laundry operations
• Front Office coordination
• Operational reporting
• Recruitment and training
• SOP compliance