Key Account Sales Manager

Job Description: Sales & Key Account Manager - UAE Who we are: Since 2014, AVANTCHA has been transforming the ancient ritual of tea for a modern lifestyle, pushing the boundaries of how one of the world’s oldest and most loved beverages can be experienced. The name brings together “avant-garde” and “cha”, the Chinese word for tea. It captures the idea at the heart of AVANTCHA: a deeply rooted tea culture, continuously reimagined through a contemporary lens. With more than 150 teas, including rare single-origin teas, a curated matcha selection, and original blends, we transform our collection into creative, refreshing beverages, from mocktails and cocktails to gourmet food pairings. AVANTCHA’s owners have travelled the world to meet producers and source directly from tea gardens. Those relationships continue to influence what we select today. Modern tea ware and gifts complete the experience for true tea lovers. AVANTCHA is the tea partner of choice for many of the world’s leading hotels and restaurants and creates bespoke gifting experiences for corporate clients around the world. We serve tea drinkers directly through our e-commerce platforms and Tea Bars in Dubai and Bangkok. The Tea Bars also give us a place to test new formats, recipes, and occasions, and to keep pushing the boundaries of how tea can be enjoyed. Who we are looking for: We are seeking an ambitious and commercially driven Sales & Key Account Manager to accelerate AVANTCHA's growth across the UAE, combining proactive new business development with the management and expansion of an established portfolio of clients. This role offers a unique opportunity to build new business relationships while inheriting an existing client portfolio across luxury hospitality, premium restaurants, corporate, wholesale and foodservice sectors. The role is split between proactive new business development and the management of an established client portfolio, with responsibility for driving sustainable sales growth, strengthening client relationships, maximising account potential and identifying new commercial opportunities. This is a full-time, Dubai-based position requiring an entrepreneurial mindset, strong commercial acumen, outstanding relationship-building skills and a genuine passion for luxury hospitality and premium brands. Key Responsibilities Strategic Business Development • Develop and execute targeted business development initiatives to strengthen AVANTCHA's market presence and commercial growth across the UAE. • Identify and secure new business opportunities across luxury hospitality, premium restaurants, corporate gifting, wholesale and foodservice sectors. • Build strategic relationships with hotel groups, restaurant operators, hospitality consultants, procurement teams and key industry stakeholders. • Identify untapped market segments and opportunities to expand AVANTCHA's customer base and market share. • Support commercial initiatives that reinforce AVANTCHA's position as a leading luxury tea supplier in the UAE. Sales & Revenue Growth • Drive new client acquisition and sustainable revenue growth through proactive prospecting, lead generation and sales conversion. • Manage the full sales cycle from initial engagement and product presentations through negotiation, onboarding and account development. • Consistently achieve monthly, quarterly and annual sales targets. • Maintain a healthy pipeline of qualified opportunities and actively convert prospects into long-term customers. • Prepare tailored commercial proposals, presentations and product recommendations aligned with client requirements. • Identify opportunities for cross-selling, upselling and increasing revenue across both new and existing accounts. Key Account & Client Relationship Management • Take ownership of an established portfolio of UAE clients, ensuring strong relationships, client satisfaction and continued commercial growth. • Develop account growth plans to maximise revenue potential, increase product penetration and strengthen long-term partnerships. • Conduct regular client visits, business reviews and relationship-building activities to understand evolving requirements. • Proactively identify opportunities to increase order frequency, introduce new products and expand existing client partnerships. • Monitor account performance, purchasing trends and retention risks, taking appropriate action to maintain and grow revenue. • Collaborate with internal operations, customer service and product teams to ensure a seamless client experience and timely resolution of commercial matters. Market Intelligence & Sales Performance • Monitor competitor activity, pricing strategies, customer trends and market developments across the UAE. • Identify emerging opportunities, customer needs and product gaps to support commercial planning. • Maintain accurate CRM records, sales pipeline updates, client activity reports and revenue forecasts. • Track individual and account performance against agreed sales targets and commercial KPIs. • Share market insights and recommendations that contribute to AVANTCHA's continued growth and competitive positioning. Experience • Minimum 5 years' experience in Sales, Business Development or Key Account Management, preferably within the UAE. • Experience within luxury hospitality, premium food & beverage, FMCG, foodservice or luxury consumer brands preferred. • Proven track record of achieving sales targets and successfully acquiring new business. • Demonstrated ability to manage and grow an established portfolio of high-value client accounts. • Strong understanding of the UAE hospitality and HORECA landscape, including purchasing processes and commercial decision-making. • Existing network within luxury hotels, premium restaurants, hospitality groups or corporate sectors is highly advantageous. • Strong negotiation, presentation and relationship-management skills. • Ability to independently manage sales pipelines, client portfolios and commercial priorities. • Experience using CRM systems, sales reporting tools, Ai savvy. Languages • English is essential. • Arabic would be advantageous. • Additional languages are considered an asset. Career Growth This role offers the opportunity to make a direct impact on AVANTCHA's commercial success within one of its established markets. As AVANTCHA continues to grow, you will have the opportunity to develop your commercial expertise, expand strategic client relationships, take ownership of increasingly valuable accounts and contribute to broader sales and business development initiatives. Why Join AVANTCHA? Joining AVANTCHA means becoming part of a fast-growing global luxury tea brand recognised by some of the world's finest hotels, restaurants and retailers. You'll have the advantage of working with an established portfolio of premium clients while having the freedom to identify new opportunities, build lasting partnerships and contribute directly to AVANTCHA's continued growth across the UAE. If you&apos

Minimum 5 years' experience in Sales, Business Development or Key Account Management, preferably within the UAE. Experience within luxury hospitality, premium food & beverage, FMCG, foodservice or luxury consumer brands preferred. Proven track record of achieving sales targets and successfully acquiring new business. Demonstrated ability to manage and grow an established portfolio of high-value client accounts. Strong understanding of the UAE hospitality and HORECA landscape, including purchasing processes and commercial decision-making. Existing network within luxury hotels, premium restaurants, hospitality groups or corporate sectors is highly advantageous. Strong negotiation, presentation and relationship-management skills. Ability to independently manage sales pipelines, client portfolios and commercial priorities. Experience using CRM systems, sales reporting tools, Ai savvy.