Customer Service / Sales Coordinator – JAFZA

We are looking for a detail-oriented Customer Service / Sales Coordinator to support order processing, customer communication, ERP transactions, and coordination across internal departments. Key Responsibilities • Create and process Sales Orders and Purchase Orders in ERP. • Coordinate with Purchase, Finance, Warehouse, Logistics, and Shipping teams. • Verify order confirmations and maintain order trackers. • Prepare and send proforma invoices and follow up on payments. • Handle customer queries and provide order / payment status updates. • Maintain CRM records and supporting documentation. • Support shipping and order-related documentation. • Assist with general administrative tasks, including petty cash where required. Requirements • Experience in Customer Service, Sales Coordination, or Order Management. • Hands-on exposure to ERP systems such as Dynamics 365 F&O, SAP, Oracle, or similar. • Good Excel skills – mandatory. • Strong coordination, follow-up, and attention to detail. • Understanding of PO, SO, invoices, order confirmation, and shipping processes. • Good communication and customer-handling skills. Skills • Customer Service • Sales Coordination • Order Management • Sales Order Processing • Purchase Orders • ERP • Microsoft Dynamics 365 • Dynamics 365 F&O • SAP • Oracle • Microsoft Excel • CRM • Proforma Invoicing • Payment Follow-Up • Customer Coordination • Logistics Coordination • Shipping Coordination • Warehouse Coordination • Order Fulfilment • Documentation • Sales Administration • Customer Support • Order Tracking • Stakeholder Coordination Popular Job Titles • Customer Service Coordinator • Sales Coordinator • Customer Service Executive • Sales Support Coordinator • Order Management Coordinator • Order Processing Executive • Sales Administrator • Customer Support Coordinator • Commercial Coordinator Show more Show less

Experience in Customer Service, Sales Coordination, or Order Management. Hands-on exposure to ERP systems such as Dynamics 365 F&O, SAP, Oracle, or similar. Good Excel skills – mandatory. Strong coordination, follow-up, and attention to detail. Understanding of PO, SO, invoices, order confirmation, and shipping processes. Good communication and customer-handling skills.

Create and process Sales Orders and Purchase Orders in ERP. Coordinate with Purchase, Finance, Warehouse, Logistics, and Shipping teams. Verify order confirmations and maintain order trackers. Prepare and send proforma invoices and follow up on payments. Handle customer queries and provide order / payment status updates. Maintain CRM records and supporting documentation. Support shipping and order-related documentation. Assist with general administrative tasks, including petty cash where required.