Sales and Logistics Coordinator

Seven Oaks International, part of Mazrui International is looking for Sales and Logistics Coordinator for coordinating the end-to-end sales, logistics and delivery process. Work Location : Dubai, United Arab Emirates Website Seven Oaks International - https://soi.ae Mazrui International(Holding company) - https://mazruiinternational.ae Responsibilities Sales Support & Order Management • Receiving customer POs through email, downloading orders from online portals. • Printing customer POs, entering orders in system and in 3rd party logistics portal for delivery. • Scheduling delivery for the drivers/merchandisers. • Allocating stock based on availability and customer fulfilment date. • Generating Invoice for each customer order. • Monitoring and following up with drivers/merchandisers to ensure orders are delivered on time. • Dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail and forward them to correct person in charge. • Assisting Distribution department by updating and registering products to Dubai Municipality. • Releasing cheques to the suppliers. • Identify and assess customers’ needs to achieve satisfaction. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Meet personal/customer service team sales targets and call handling quotas. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Keep records of customer interactions, process customer accounts and file documents. • Follow communication procedures, guidelines and policies. • Take the extra mile to engage customers. • Carry out instructions given by the management team and head office. • Providing reports as required by the managements. Logistics & Delivery Coordination • Coordinate daily deliveries with drivers, merchandisers and third-party logistics providers. • Monitor order fulfilment and delivery status and follow up on delays, shortages and outstanding deliveries. • Coordinate delivery schedules, routes and available delivery resources to ensure timely customer fulfilment. • Coordinate with warehouse teams to ensure timely picking, preparation and dispatch of customer orders. • Track delivery notes, invoices, Proof of Delivery (POD) and other delivery-related documents. • Monitor delivery capacity and support optimum utilization of available logistics resources. Coordinate with 3PL providers and logistics partners to ensure agreed service levels are achieved. Escalate and coordinate resolution of delivery, transportation and operational issues. Inventory & Warehouse Coordination • Coordinate with Warehouse and Supply Chain teams regarding stock receipts, picking, allocation and dispatch. • Monitor stock availability to support customer order fulfilment. • Support accurate documentation and recording of stock movements. • Monitor FEFO requirements and identify short-expiry products for management attention. • Report slow-moving and short-expiry stock and follow up on agreed action plans. • Support coordination of product cataloguing and warehouse-related requirements where applicable. Supplier & Cross-Functional Coordination • Coordinate with suppliers and the Supply Chain/Purchase team regarding product availability and delivery requirements. • Follow up on supplier-related issues that may affect customer orders or delivery commitments. Coordinate with Finance and other relevant departments regarding order, invoice and payment-related requirements. • Coordinate with internal departments and external service providers to resolve operational issues affecting customer fulfilment. Systems, Documentation & Reporting • Maintain accurate and timely data entry in ERP, Oracle, CRM and customer portals. • Ensure accurate and timely maintenance of order, delivery, invoice and logistics documentation. Prepare daily and periodic reports covering orders, deliveries, pending orders, customer issues and operational performance. • Monitor order fulfilment, delivery performance and agreed service levels. • Support management with accurate operational data and reports for performance review. Operational Improvement • Identify recurring order, customer service, warehouse and logistics issues and recommend practical solutions. • Support improvements in order processing, delivery planning, customer service and logistics efficiency. • Work with relevant departments to reduce delays, errors and operational costs. • Support management initiatives and projects related to Sales, Customer Service and Logistics operations. Qualifications • 3–5 years of relevant experience in Sales Support, Customer Service, Order Management, Logistics, Supply Chain, or FMCG/Retail • Bachelor’s degree in any discipline • Strong communication, coordination, follow-up, and problem-solving skills • Good knowledge of MS Excel & Outlook • Experience with Oracle/ERP/CRM systems is an advantage • Strong understanding of order processing, inventory, warehouse, and delivery operations • English communication skills are essential; Arabic is an advantage • Ability to multitask and work effectively under pressure If this sounds like you, we would like to hear from you! Show more Show less

3–5 years of relevant experience in Sales Support, Customer Service, Order Management, Logistics, Supply Chain, or FMCG/Retail; Bachelor’s degree in any discipline; Strong communication, coordination, follow-up, and problem-solving skills; Good knowledge of MS Excel & Outlook; Experience with Oracle/ERP/CRM systems is an advantage; English communication skills are essential; Arabic is an advantage; Ability to multitask and work effectively under pressure

Sales Support & Order Management: Receiving customer POs through email, downloading orders from online portals; Printing customer POs, entering orders in system and in 3rd party logistics portal for delivery; Scheduling delivery for the drivers/merchandisers; Allocating stock based on availability and customer fulfilment date; Generating Invoice for each customer order; Monitoring and following up with drivers/merchandisers to ensure orders are delivered on time; Dealing with enquiries; Assisting Distribution department by updating and registering products to Dubai Municipality; Releasing cheques to suppliers; Identify and assess customers’ needs; Build relationships with customer accounts; Provide accurate information; Meet sales targets; Handle complaints; Keep records; Follow procedures; Provide reports as required;