Sales Manager - Call Center Experience

Company Description Kazema Portable Toilets is a leading manufacturer and supplier of portable sanitation solutions in the Middle East, with strong production and monthly supply capacity. The company provides a wide range of products, including chemical toilets, plastic and GRP/FRP toilets, handwash stations, shower cabins, luxury units, and mobile trailer-mounted toilets, serving customers across the Middle East, Africa, India, and GCC countries. In addition to sales, Kazema offers rental services and comprehensive support for events and functions, emphasizing reliability, tested quality, and full-service solutions. The company is known for its innovation, including an award-winning automatic portable handwash station and advanced self-cleaning toilet technologies designed for high-demand environments such as hospitals, schools, kitchens, and salons. Kazema focuses on customer-centric service, encouraging clients to reach out for customized plans, technical details, and export options. Role Description The Sales Manager – Customer Care Background role is a full-time, on-site position based in Ajman Emirate, United Arab Emirates. This role is responsible for leading and developing sales activities for portable sanitation products and services, managing key accounts, and driving revenue growth across local and regional markets. The Sales Manager will oversee the sales cycle from prospecting and lead qualification through proposal, negotiation, and closing, while maintaining strong post-sale relationships to ensure high customer satisfaction and retention. Day-to-day tasks include coordinating with production and logistics teams on order fulfillment, preparing sales forecasts and reports, monitoring market trends, and identifying opportunities for new business and product positioning. The role also involves mentoring sales staff, optimizing customer care processes, responding to client inquiries, and representing the company at meetings, trade events, and customer visits. Qualifications • Strong background in sales management, account management, and customer service, with proven experience handling client inquiries and resolving issues effectively. • Demonstrated skills in business development, negotiation, and relationship building, ideally within manufacturing, construction, facilities, or sanitation-related industries. • Ability to analyze sales data, prepare reports, develop sales strategies, and set achievable targets aligned with organizational goals. • Effective communication and presentation skills in English; Arabic or other regional languages are an advantage. • Comfort working on-site, coordinating with cross-functional teams, and managing field visits to clients, events, and project locations. • Experience in customer care or support environments, with a focus on service quality, customer satisfaction, and long-term partnerships. • Bachelor’s degree in Business, Marketing, Management, or a related field, or equivalent professional experience. • Proficiency with CRM tools, basic office productivity software, and familiarity with sales documentation Show more Show less

The Sales Manager will oversee the sales cycle from prospecting and lead qualification through proposal, negotiation, and closing, while maintaining strong post-sale relationships to ensure high customer satisfaction and retention. Day-to-day tasks include coordinating with production and logistics teams on order fulfillment, preparing sales forecasts and reports, monitoring market trends, and identifying opportunities for new business and product positioning. The role also involves mentoring sales staff, optimizing customer care processes, responding to client inquiries, and representing the company at meetings, trade events, and customer visits.