Customer Service Executive / Available Immediately

Position: Customer Service Executive – Public Training Inquiries Key Responsibilities: • Respond to public inquiries regarding training courses through email, phone, website inquiries, and other communication channels. • Provide accurate information on course schedules, fees, venues, learning objectives, and registration procedures. • Follow up with prospective participants and clients to support course registrations. • Maintain and update inquiry and registration records in the company tracking system. • Coordinate with internal department for coordination. • Prepare and send course proposals, quotations, confirmations, and related documentation. • Monitor inquiry status and ensure timely follow-up until closure. • Address customer concerns and provide professional customer support. • Ensure accuracy and completeness of client records, correspondence, and tracklog entries. • Support reporting and administrative tasks related to public training programs. Key Skills: • Customer service and client relationship management • Professional written and verbal communication • Attention to detail and accuracy • Time management and organization • Data entry and record management • Problem-solving and follow-up skills Show more Show less

Respond to public inquiries regarding training courses through email, phone, website inquiries, and other communication channels. Provide accurate information on course schedules, fees, venues, learning objectives, and registration procedures. Follow up with prospective participants and clients to support course registrations. Maintain and update inquiry and registration records in the company tracking system. Coordinate with internal department for coordination. Prepare and send course proposals, quotations, confirmations, and related documentation. Monitor inquiry status and ensure timely follow-up until closure. Address customer concerns and provide professional customer support. Ensure accuracy and completeness of client records, correspondence, and tracklog entries. Support reporting and administrative tasks related to public training programs.