Customer Service

About The Role We are seeking a dynamic Customer Service Specialist based in Dubai to manage customer inquiries, support sales operations, and coordinate logistics. The ideal candidate will leverage 4–6 years of experience and strong technical skills in Excel and ERP systems to deliver exceptional service and operational efficiency. Responsibilities • Serve as primary point of contact for customer inquiries via phone, email, and live chat • Process customer orders and update order status in the ERP system • Coordinate with logistics providers to ensure timely delivery • Collaborate with sales teams to track leads and follow up on outstanding issues • Prepare and analyze reports using Excel to monitor key performance metrics • Resolve customer complaints and escalate complex issues to management • Maintain accurate customer records and documentation in CRM Required Qualifications • 4–6 years of experience in customer service or related roles • Proven non-technical skills in customer support, logistics coordination, and sales support • Proficiency in Microsoft Excel, including data analysis and reporting • Hands-on experience with ERP systems (e.g., SAP, Oracle) • Excellent verbal and written communication skills in English • Strong problem-solving and organizational abilities • Ability to work independently and as part of a team in a fast-paced environment Preferred Qualifications • Bachelor’s degree in Business Administration, Logistics, or related field • Familiarity with CRM software • Fluency in Arabic or additional languages • Experience working in the UAE or GCC region • Certification in customer service or supply chain management Show more Show less

4–6 years of experience in customer service or related roles; Proficiency in Microsoft Excel, including data analysis and reporting; Hands-on experience with ERP systems (e.g., SAP, Oracle); Excellent verbal and written communication skills in English; Strong problem-solving and organizational abilities; Ability to work independently and as part of a team in a fast-paced environment

Serve as primary point of contact for customer inquiries via phone, email, and live chat; Process customer orders and update order status in the ERP system; Coordinate with logistics providers to ensure timely delivery; Collaborate with sales teams to track leads and follow up on outstanding issues; Prepare and analyze reports using Excel to monitor key performance metrics; Resolve customer complaints and escalate complex issues to management; Maintain accurate customer records and documentation in CRM