Digital Experience Manager Intelligence & Research

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations. About The Role Do you aspire to shape the future of digital travel experiences through customer intelligence, behavioural analytics, and innovation? As Manager, Digital Experience Intelligence & Research, you will lead the research and analytics capability that drives customer-centric decision-making across Riyadh Air's digital ecosystem. You will transform customer behaviour, market trends, and digital performance data into actionable insights that influence product strategy, experience design, and business outcomes. Working closely with Product, Experience Design, Technology, Data, and Commercial teams, you will identify opportunities for optimisation, validate concepts through research and experimentation, and provide strategic recommendations that enhance customer journeys across web, mobile, and emerging digital channels. You will champion evidence-based decision-making by leveraging qualitative and quantitative research, behavioural insights, customer feedback, and industry best practices. Your expertise will help shape future digital experiences, support innovation initiatives, and ensure Riyadh Air remains at the forefront of customer experience excellence. This is your opportunity to help build one of the world's most innovative airlines and redefine the future of digital customer experiences. About You Degree qualified, you will demonstrate a minimum of 7 years in Customer Insights, UX Research, Digital Analytics, Behavioural Science, Market Research, or a related field, with a proven track record of delivering customer-focused business outcomes. You possess strong experience in research methodologies, customer journey analysis, experimentation, stakeholder management, and translating complex data into clear, meaningful insights and recommendations. We'd love to hear from you even more if you can demonstrate experience in AI-enabled research, digital experience optimisation, customer intelligence platforms, and agile product environments. You will be recognised for your strategic thinking, communication skills, innovative mindset, and ability to influence stakeholders while driving a culture of continuous improvement. This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly. Show more Show less

Degree qualified, minimum of 7 years in Customer Insights, UX Research, Digital Analytics, Behavioural Science, Market Research, or a related field, with a proven track record of delivering customer-focused business outcomes. Strong experience in research methodologies, customer journey analysis, experimentation, stakeholder management, and translating complex data into clear, meaningful insights and recommendations. Experience in AI-enabled research, digital experience optimisation, customer intelligence platforms, and agile product environments is advantageous.

Lead the research and analytics capability driving customer-centric decision-making across Riyadh Air's digital ecosystem. Transform customer behaviour, market trends, and digital performance data into actionable insights that influence product strategy, experience design, and business outcomes. Identify opportunities for optimisation, validate concepts through research and experimentation, and provide strategic recommendations that enhance customer journeys across web, mobile, and emerging digital channels. Champion evidence-based decision-making by leveraging qualitative and quantitative research, behavioural insights, customer feedback, and industry best practices. Shape future digital experiences, support innovation initiatives, and ensure Riyadh Air remains at the forefront of customer experience excellence.