Digital Experience Manager

About the Company Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations. About the Role Are you ready to lead digital experience intelligence and research that transforms insight into exceptional customer experiences? This role is central to our Digital Experience capability, turning customer, behavioral, and operational signals into evidence-based decisions. It ensures digital products and journeys are continuously validated to support stronger design, smarter product development, and confident strategic direction. A core part of the role is shaping and governing a continuous research program across digital experience. This includes setting priorities, leading stage-gate validation, and embedding an evidence-led approach before concepts move into development. Working closely with Product, Lifecycle, and Experience Design teams, the role translates research findings into strategic recommendations, design requirements, and clear inputs for backlog refinement. It helps teams address root causes, resolve customer pain points, and make informed roadmap decisions. With responsibility for advanced insight generation, this position leads qualitative and quantitative research, behavioral analytics, experimentation, and A/B testing. It also oversees digital telemetry, session replay, heatmapping, predictive analytics, and AI-enabled methods to identify trends and validate opportunities. The role also drives executive reporting, dashboards, and compelling insight storytelling that influence senior stakeholders. Alongside this, it strengthens organisational capability by coaching teams, promoting best practices, and enhancing the governance and usability of our digital experience knowledge base. This is an opportunity to shape the strategic direction of digital experience through insight, innovation, and leadership at the heart of a future-focused airline. About You Degree qualified, you will demonstrate a minimum of 7 years of experience in digital experience, customer insights, UX research, behavioral analytics, or related disciplines within a digital product environment. You are expected to possess a minimum of 2 years of people leadership and/or team management experience. You will bring advanced expertise in qualitative and quantitative research, behavioral analytics, experimentation, executive reporting, and knowledge management, supported by strong stakeholder influence, strategic thinking, and the ability to lead change in a fast-paced customer-centric environment. This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.

Degree qualified, you will demonstrate a minimum of 7 years of experience in digital experience, customer insights, UX research, behavioral analytics, or related disciplines within a digital product environment. You are expected to possess a minimum of 2 years of people leadership and/or team management experience. You will bring advanced expertise in qualitative and quantitative research, behavioral analytics, experimentation, executive reporting, and knowledge management, supported by strong stakeholder influence, strategic thinking, and the ability to lead change in a fast-paced customer-centric environment.

Lead digital experience intelligence and research to transform insight into customer experiences. Shape and govern a continuous research program across digital experience; set priorities, lead stage-gate validation, and embed an evidence-led approach before concepts move into development. Translate research findings into strategic recommendations, design requirements, and inputs for backlog refinement. Address root causes and customer pain points to inform roadmap decisions. Lead qualitative and quantitative research, behavioral analytics, experimentation, and A/B testing. Oversee digital telemetry, session replay, heatmapping, predictive analytics, and AI-enabled methods to identify trends and validate opportunities. Drive executive reporting, dashboards, and insight storytelling for senior stakeholders. Coach teams, promote best practices, and enhance governance and usability of the digital experience knowledge base.