Digital Experience Manager Intelligence & Research

About the Company Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations. About the Role Are you ready to lead digital experience intelligence and research that turns insight into better products and smarter decisions? This role is central to building our digital experience intelligence and research capability across a fast-moving digital product environment. It ensures customer, behavioral, and operational signals are translated into evidence-based decisions that strengthen experience design, product development, and long-term strategy. A core part of the role is leading a continuous research program, setting priorities, and governing stage-gate validation so concepts, journeys, and digital solutions are grounded in evidence before development moves forward. Working closely with Product, Lifecycle, and Experience Design teams, the role converts research findings into strategic recommendations, design requirements, and clear inputs for roadmap refinement and backlog planning. With responsibility for behavioral analytics and insight generation, this position oversees digital telemetry, experimentation, A/B testing, predictive analytics, and AI-enabled research methods to identify trends, validate opportunities, and accelerate learning. The role also drives executive reporting, insight storytelling, and knowledge management while building stronger organisational capability in customer research, experimentation, and data-driven decision-making across our teams. This is an opportunity to shape how digital experiences are imagined, validated, and continuously improved at the heart of a future-focused airline. About You Degree qualified, you will demonstrate a minimum of 7 years of experience in digital experience, customer insights, UX research, behavioral analytics, or related disciplines within a digital product environment. You are expected to possess a minimum of 2 years of people leadership and/or team management experience. You will bring advanced expertise in qualitative and quantitative research, behavioral analytics, experimentation, executive reporting, and stakeholder influence, supported by strong strategic thinking, sound judgment, and the ability to lead in a fast-paced customer-centric environment. This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.

Degree qualified, minimum of 7 years of experience in digital experience, customer insights, UX research, behavioral analytics, or related disciplines within a digital product environment. Minimum of 2 years of people leadership and/or team management experience. Advanced expertise in qualitative and quantitative research, behavioral analytics, experimentation, executive reporting, and stakeholder influence, supported by strong strategic thinking and sound judgment.

Lead digital experience intelligence and research to translate insight into better products and smarter decisions. Build and govern a continuous research program, set priorities, and oversee stage-gate validation to ensure concepts, journeys, and digital solutions are evidence-based before development moves forward. Collaborate with Product, Lifecycle, and Experience Design teams to convert research findings into strategic recommendations, design requirements, and inputs for roadmap refinement and backlog planning. Oversee behavioral analytics and insight generation, digital telemetry, experimentation, A/B testing, predictive analytics, and AI-enabled research methods to identify trends and validate opportunities. Drive executive reporting, insight storytelling, and knowledge management, and build organizational capability in customer research, experimentation, and data-driven decision-making.