General Manager

Chairon House is an upcoming members’ wellness club in Dubai, built for high-output people who see training, recovery, and community as part of a life of pursuit. At its core, Chairon House brings together a social bathhouse, performance training, reformer pilates, recovery, café, and member experiences into one highly curated space. The ambition is not to be another gym or spa, but to create one of the most distinctive wellness and performance clubs in the region. We are looking for a General Manager to lead the day-to-day operation, member experience, team culture, and commercial performance of Chairon House. The Role The General Manager will be responsible for the overall performance and operation of Chairon House. This person will lead the front-of-house, fitness, bathhouse, recovery, café, facilities, and member experience teams, ensuring every part of the club operates with precision, warmth, energy, and consistency. This is a highly hands-on role. The right candidate should be comfortable leading from the floor, solving problems in real time, coaching teams, managing standards, and creating an environment that feels both deeply premium and alive. This person should love fitness, love people, and understand how to make a space feel like a community - not just a facility. Must-Haves The ideal candidate must be: • Passionate about fitness, wellness, and performance culture. They should train, understand the industry, and genuinely care about helping people feel better. • Up to date with fitness and wellness trends. They should know what is happening across boutique fitness, recovery, pilates, HYROX, run clubs, wellness clubs, members’ clubs, or community-led fitness brands. • Highly social and outgoing. This role requires someone who loves meeting people, building relationships, remembering members, hosting moments, and being visible on the floor. • A natural community builder. They should know how to create energy in a room, connect members to each other, support events, and make people feel part of something. • Extremely organized. They must be able to manage schedules, team rotas, operating standards, service checklists, follow-ups, vendor issues, and daily execution without things falling through the cracks. • Operationally strong. They should be comfortable running a busy, multi-department space with high service standards. • Hospitality-minded. They should understand that small details matter - how someone is greeted, how clean the space feels, how quickly a problem is solved, and how consistently the team delivers the experience. They should understand how to provide a 5 star hotel experience. • Commercially aware. They should understand member acquisition, retention, sales, occupancy, customer satisfaction, and revenue performance. • A strong people leader. They must be able to hire, train, coach, motivate, and hold a team accountable. • Calm under pressure. They should be able to handle complaints, staffing issues, operational problems, and peak-time pressure with maturity and control. Target Backgrounds We are especially interested in candidates who have worked in one or more of the following environments: • Premium boutique fitness studios. • Pilates, Lagree, yoga, strength, HYROX, or functional training studios. • Private members’ clubs. • Luxury hospitality, hotels • High-end lifestyle, retail, or hospitality brands with a strong community element. • Fast-growing wellness or fitness concepts. • Multi-department venues combining fitness, recovery, retail, F&B, events, and member experience. Ideal previous roles may include: • General Manager. • Club Manager. • Studio Manager. • Operations Manager. • Head of Member Experience. • Community Manager within a premium fitness or lifestyle brand. • Front of House Manager in a luxury hospitality environment. • Multi-site Fitness Manager. • Boutique Fitness Studio Lead. Key ResponsibilitiesClub Operations • Oversee daily club operations across reception, member experience, bathhouse, fitness studios, café, retail, recovery, housekeeping, and facilities. • Ensure the club runs smoothly, safely, and consistently across all departments. • Maintain a strong working presence on the floor, especially during peak member hours. • Create and enforce operating standards, opening and closing procedures, service protocols, and team checklists. • Identify operational issues quickly and resolve them with urgency and ownership. • Manage scheduling, staffing levels, and team deployment across departments. • Ensure compliance with relevant health, safety, hygiene, municipality, and operational requirements. • Support pre-opening setup, launch readiness, vendor coordination, team training, and operating systems. Member Experience • Own the end-to-end member experience, from first visit to long-term retention. • Ensure every member's interaction feels personal, premium, warm, and on-brand. • Build systems for onboarding new members, handling feedback, resolving complaints, and improving retention. • Create moments that help members feel recognized, connected, and part of the Chairon House community. • Partner with the founder and brand team to bring the Chairon House philosophy to life through service, rituals, events, and community moments. • Maintain high standards across atmosphere, cleanliness, music, scent, lighting, team energy, and overall club feel. • Personally engage with members and act as a visible leader within the community. Community & Culture • Build a strong community inside and outside the club. • Help create and host events, activations, member rituals, brand partnerships, and community gatherings. • Build relationships with members, trainers, founders, creators, athletes, wellness practitioners, and local communities. • Stay close to fitness and wellness trends in Dubai and globally, bringing relevant ideas into Chairon House. • Make the club feel culturally relevant, energetic, and connected to the city. • Represent Chairon House within the Dubai wellness, fitness, hospitality, and lifestyle community. • Protect the brand standard at all times, from how the team speaks to how the space feels. Team Leadership • Recruit, train, coach, and manage the Chairon House team. • Build a high-performance, hospita

Oversee daily club operations across reception, member experience, bathhouse, fitness studios, café, retail, recovery, housekeeping, and facilities. Ensure the club runs smoothly, safely, and consistently across all departments. Maintain a strong working presence on the floor, especially during peak member hours. Create and enforce operating standards, opening and closing procedures, service protocols, and team checklists. Identify operational issues quickly and resolve them with urgency and ownership. Manage scheduling, staffing levels, and team deployment across departments. Ensure compliance with relevant health, safety, hygiene, municipality, and operational requirements. Support pre-opening setup, launch readiness, vendor coordination, team training, and operating systems. Own the end-to-end member experience, from first visit to long-term retention. Ensure every member's interaction feels personal, premium, warm, and on-brand. Build systems for onboarding new members, handling feedback, resolving complaints, and improving retention. Create moments that help members feel recognized, connected, and part of the Chairon House community. Partner with the founder and brand team to bring the Chairon House philosophy to life through service, rituals, events, and community moments. Maintain high standards across atmosphere, cleanliness, music, scent, lighting, team energy, and overall club feel. Personally engage with members and act as a visible leader within the community. Build a strong community inside and outside the club. Help create and host events, activations, member rituals, brand partnerships, and community gatherings. Build relationships with members, trainers, founders, creators, athletes, wellness practitioners, and local communities. Stay close to fitness and wellness trends in Dubai and globally, bringing relevant ideas into Chairon House. Make the club feel culturally relevant, energetic, and connected to the city. Represent Chairon House within the Dubai wellness, fitness, hospitality, and lifestyle community. Protect the brand standard at all times, from how the team speaks to how the space feels. Recruit, train, coach, and manage the Chairon House team. Build a high-performance, hospita