Fitness Coach, SIRO One Za'abeel

Fitness Coach, SIRO One Za'abeel (21067) SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise. Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za’abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&Only resorts worldwide. About The Role To interact with guests and members and ensure that the highest standards of group exercise classes, personal training and services are always adhered to, and that guest and member experience exceeds expectation. To promote the overall philosophy and services working together with our guests and members to unlock and achieve their goals. Curating a journey dedicated to a guest’s needs, delivering not only rewarding experiences in the short term, but also long-lasting, sustainable success to reinforce the reputation and profile of SIRO for providing an immersive lifestyle destination. Key Duties and Responsibilities - Ensure high standards of professionalism customer service. - Meet, greet and acknowledge every guest and member who are using the facilities and services. - Conduct high quality inductions and health profiles. - Support with the planning and delivery of existing/new class initiatives. - Ensure the Group Exercise Timetable is correctly updated and adjusted accordingly when changes are made. - Support tracking on Group Exercise class utilization. - Prescribe high quality programs based upon goals and results of client. - Offer advice and ensure safe training techniques to guests and members. - Promote and offer internal / external programs and services. - Maintain safety and cleanliness of the fitness areas. - Ensure that the facility is fully functional during all operational hours. - Report any faults immediately on Alice and to supervisor. - Enforce fitness / gym rules. - Be aware of the fitness budgets and targets on a weekly and monthly basis. - Actively contribute to reach the department's financial targets. - To show initiative when dealing with guest complaints and make such decisions, that achieve instant - guest satisfaction whenever possible. - To ensure that all fitness facilities report, and correspondence are completed punctually and accurately. - To oversee and work together with external services companies as applicable. - To comply with all requests of Hotel Management. - To participate in a daily Fitness briefing and a weekly departmental meeting as applicable. - Stays updated with developments in the Fitness / Wellness Industry. - To be fully conversant with all health and safety, fire and emergency procedures. - Ensures that channels of communication are respected, and information is disseminated to the correct receivers. - Ensure that the company standards are upheld as outlined. - Attends all training carried out by the Training Department. - Practices proper telephone etiquette with colleagues and resort’s guests. - Ensures excellent communication and working relationships with colleagues are maintained and contribute to the team spirit. - Exhibits knowledge of the hotel and local culture. - Knows and applies the resort’s Policies & Procedures, including those for emergency situations. - Ensures that all tasks assigned by superiors are completed, in a timely fashion. - Should be in abidance with the expectations defined in the job responsibilities. - Attends training or those required by external partners as applicable. - Ensure that each new member of the club is put through the New Member Journey and that all club colleagues follows through on their responsibilities to provide on-going support. - Create and develop innovative classes and programs that support the Fitness brand and monitor attendance - It is an essential requirement for the role that the colleague actively contributes to reaching the financial targets by selling and conducting personal training sessions. A minimum of 60 personal training sessions per calendar month will be expected and the colleagues should meet this performan

Minimum 60 personal training sessions per calendar month (hard requirement).

Ensure high standards of professionalism and customer service; meet, greet and acknowledge guests; conduct inductions and health profiles; support planning and delivery of class initiatives; keep Group Exercise Timetable updated; track class utilization; prescribe high-quality programs based on client goals; provide safe training techniques and advice; promote internal/external programs; maintain safety and cleanliness of fitness areas; ensure facility functionality during operational hours; report faults; enforce gym rules; manage fitness budgets and contribute to department financial targets; address guest complaints to achieve satisfaction; ensure communications are accurate and timely; coordinate with external service providers; comply with hotel management requests; participate in daily fitness briefings and weekly meetings; stay updated with industry developments; follow health and safety procedures; ensure proper dissemination of information; uphold company standards; attend required trainings; onboard new club members; create innovative classes and monitor attendance; actively contribute to achieving monthly personal training targets (minimum 60 sessions).