Studio Manager / Cluster General Manager

STUDIO MANAGER / CLUSTER GENERAL MANAGER - SPARTANS BOXING CLUB, DUBAI (JLT & Arjan) Are you the kind of person who walks into a room and immediately starts connecting with people? Do you get a genuine buzz from building communities, hitting numbers, and running a tight operation? If you thrive in a fast-paced boutique fitness environment and you're as comfortable with a spreadsheet as you are on the gym floor, keep reading. Spartans Boxing Club is a global boxing fitness franchise with 20+ locations across 5 countries and growing - and we're not slowing down. Built on the belief that boxing should be accessible, inclusive and genuinely transformative, Spartans has become one of the most respected names in boutique fitness worldwide. Our members train for fitness, confidence, and connection - not competition. Zero intimidation. Real community. A brand that stands for something. In Dubai, we are hiring for two of our thriving branches in JLT and Arjan, and we're scaling aggressively. Joining Spartans now means joining a brand on a genuine growth trajectory, in a role where your impact will be felt directly. We're looking for Studio Managers who will own the full commercial and operational performance of our gym. This is not a front-desk role. This is a leadership role for someone who wants to build something, drive real results, and be accountable for the numbers every single week. What you'll own: You'll be responsible for membership growth, retention, and revenue performance at your gym. That means leading the full member journey from first enquiry through trial, conversion, onboarding, and long-term retention. You'll co-manage a small team of coaches and fully manage membership consultants, run the daily operations, and keep the member experience at the highest standard at all times. You'll track KPIs weekly, own the sales pipeline, manage our CRM and digital tools, and contribute to our social media and community-building efforts including Facebook ads management. You’ll also contribute to building and documenting the operational systems and processes that make these gyms run at their best – from member journey design to team training frameworks. You'll report directly to the founder and be expected to bring solutions, not just problems. Who you are: You are a natural connector. You remember names, you notice when a member hasn't been in for a week, and you make people feel genuinely welcomed and valued every time they walk through the door. Building community isn't something you do because it's on the job description - it's just how you operate. You are completely at home with numbers. Weekly targets, conversion rates, churn percentages, revenue forecasts - these don't intimidate you, they motivate you. You know that sales is a numbers game and you actively track, analyse, and improve your metrics. Spreadsheets are your friend. You are highly organized and self-driven. This role covers a lot of ground - sales, operations, team management, member experience, marketing. You don't need someone standing over you to prioritize. You build systems, you follow through, and you hold yourself accountable before anyone else has to. You are a people leader. Coaches and consultants will report to you. You know how to motivate, develop, and hold a small team to high standards while keeping the culture warm and positive. You have boutique fitness in your DNA. You understand the difference between a boutique studio and a large chain gym - the intimacy, the community, the personal touch. You've ideally worked in a boutique fitness environment, and you know that the member experience is everything. Bonus points if you have hands-on experience running Facebook and Instagram ads for a fitness brand. This is not essential but it is genuinely valuable to us. What we offer: A competitive base salary that reflects your experience, plus performance incentives tied directly to gym growth. You'll join a business at an exciting inflection point, with real scope to grow your role as the business grows. The right person won’t just mange this gym – they’ll help shape what comes next. Note: We are open to exploring candidates with senior experience to run this as a Cluster General Manager role as well. Compensation plan, including bonuses will be scaled up accordingly. How to apply: To be considered for this role, please submit the following: 1. Your CV 2. A short video (maximum 2 minutes) answering these three questions: A) Why does this role at Spartans excite you? B) What's your biggest commercial win in a fitness or sales environment? C) What does a great member experience look like to you? To submit your video, record it on your phone or laptop, upload it to YouTube (unlisted is fine), Google Drive, or Loom, and paste the link in your application message. Applications without a video will not be reviewed. Show more Show less