Business Process Management Consultant

Tech for People Unlocks the Future At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us. With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference. Devoteam Culture & Values: True innovation is born from a powerful culture, fused with meaningful values. Culture: Fair and courageous Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it. Ambition and results Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint. Learning and innovating Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence. Caring and sharing A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration. At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers, Values: • Respect • Frankness • Passion Knowing that success is the result of collaboration. Alone, we go faster, but together, we go further. To know more about us, please visit: www.devoteam.com Job Description Summary Introduction: We are seeking an experienced Business Process Management (BPM) professional with at least 5 years of hands-on experience across diverse operational improvement projects. The ideal candidate will possess a solid understanding of BPM principles, methodologies, and tools, with a proven ability to drive business process optimization. Key Responsibilities: • Stakeholder Engagement: Conduct interviews and workshops with business process owners and subject matter experts to understand and map existing processes. • BPM Techniques Application: Apply BPM techniques, including process modeling (BPMN 2.0), business rule definition, data use analysis, and workflow optimization. • Process Analysis and Design: Design and analyze current (As-Is) process flows, break down and structure business processes into hierarchical levels, identifying processes, sub-processes, activities, and tasks. • Process Improvement: Define and track performance metrics (KPI) for processes. Identify bottlenecks and inefficiencies and recommend or implement process redesign to meet performance targets and objectives. • BPM Tool Expertise: Experience with BPM modeling tools such as ARIS (preferred), Bizagi, Signavio, iServer, and Bizzdesign, to create and manage process models. • Root Cause Analysis: Analyze processes to identify issues related to cost, quality, effectiveness, and efficiency. Trace the source of problems and work towards effective solutions. • Documentation & Reporting: Document process policies and procedures, creating comprehensive process manuals for continuous improvement and operational consistency. Qualifications • Strong understanding of process performance measurement and optimization. • Hands-on experience with BPM tools, particularly ARIS. • Experience in analyzing and redesigning business processes to meet strategic objectives. • Ability to work collaboratively with cross-functional teams to drive change. Additional Information Business Unit: Strategy & Transformation Level: Mid Level Show more Show less