Senior Business Analyst

Key Responsibilities • Lead workshops and interviews with senior client stakeholders, partner government entities, and private-sector users. • Map current and future processes in BPMN 2.0. Work with the UX team to define the service catalog, service blueprints, and end-to-end user journeys. • Define detailed business rules and workflows for workflow-engine configuration, including approval chains, routing, service levels, eligibility, and committee decisions. • Prepare BRDs and FRDs and obtain client sign-off. Work with the Product Owner to maintain epics, features, user stories, and acceptance criteria. • Work with the Solution Architect to define integration requirements with government and private systems, including data flows, triggers, field mapping, and error handling. • Define requirements for financial processes, including fees, payments, eligibility, claims, payouts, invoicing, and reconciliation. • Define KPIs, reports, dashboards, roles and permissions, and data dictionaries. • Maintain requirements traceability and assess the impact of change requests on scope, schedule, and cost. • Prepare UAT scenarios, support the client during UAT and defect triage, and validate releases against business requirements. • Contribute to procedural guides, user guides, training, and knowledge transfer. Mandatory Requirements • Bachelor’s degree in Information Systems, IT, Computer Science, Business, Engineering, or a related field. • At least 7 years of business analysis experience on digital platform or software projects. • At least 3 years of experience with Saudi government digital services, such as e-services, licensing and permits, grant or subsidy programs, or payments. • Experience delivering at least two workflow-heavy platforms from requirements through UAT to go-live. At least one must have integrated with government services such as Nafath, Absher, SADAD, or ZATCA. • Experience preparing client-approved BRDs and FRDs, along with agile user stories and acceptance criteria. • Strong BPMN 2.0 modeling and business-rules documentation skills. • Experience defining financial flows, including fees, payments, payouts, and reconciliation. • Fluency in spoken and written Arabic and English, including leading workshops with senior officials. Preferred Qualifications • Experience with grant or incentive programs, licensing regulators, marketplaces, or CRM and service-desk projects. • SAFe experience or certification such as IIBA CCBA/CBAP, IREB CPRE, or SAFe POPM.

Bachelor’s degree in Information Systems, IT, Computer Science, Business, Engineering, or a related field. At least 7 years of business analysis experience on digital platform or software projects. At least 3 years of experience with Saudi government digital services, such as e-services, licensing and permits, grant or subsidy programs, or payments. Experience delivering at least two workflow-heavy platforms from requirements through UAT to go-live. At least one must have integrated with government services such as Nafath, Absher, SADAD, or ZATCA. Experience preparing client-approved BRDs and FRDs, along with agile user stories and acceptance criteria. Strong BPMN 2.0 modeling and business-rules documentation skills. Experience defining financial flows, including fees, payments, payouts, and reconciliation. Fluency in spoken and written Arabic and English, including leading workshops with senior officials.

Lead workshops and interviews with senior client stakeholders, partner government entities, and private-sector users. Map current and future processes in BPMN 2.0. Work with the UX team to define the service catalog, service blueprints, and end-to-end user journeys. Define detailed business rules and workflows for workflow-engine configuration, including approval chains, routing, service levels, eligibility, and committee decisions. Prepare BRDs and FRDs and obtain client sign-off. Work with the Product Owner to maintain epics, features, user stories, and acceptance criteria. Work with the Solution Architect to define integration requirements with government and private systems, including data flows, triggers, field mapping, and error handling. Define requirements for financial processes, including fees, payments, eligibility, claims, payouts, invoicing, and reconciliation. Define KPIs, reports, dashboards, roles and permissions, and data dictionaries. Maintain requirements traceability and assess the impact of change requests on scope, schedule, and cost. Prepare UAT scenarios, support the client during UAT and defect triage, and validate releases against business requirements. Contribute to procedural guides, user guides, training, and knowledge transfer.