Head of Operations – Health & Beauty

A leading UAE retail group is hiring a Head of Operations to lead operations for its Health & Beauty business, spanning a large, multi-site retail network across the UAE. This is a senior leadership role reporting into senior commercial leadership, responsible for end-to-end retail operations across the network. Key Responsibilities • Lead day-to-day retail operations to deliver sales, profitability, productivity, and customer experience targets across all locations • Translate business strategy into operational execution plans, ensuring consistent implementation across the network • Own operational KPIs including Sales, ATV, UPT, Conversion, Productivity, Inventory Accuracy, Availability, and Operating Costs • Partner with Commercial and Supply Chain teams to improve product availability, stock rotation, and inventory health • Ensure consistent execution of operating standards, SOPs, and regulatory/compliance requirements across all locations • Lead operational readiness for new site openings, refurbishments, and business transformation projects • Drive a customer-first culture and monitor service metrics and operational audits to improve customer satisfaction • Lead, coach, and develop Area Managers and Store Management teams, drive succession planning and capability development • Partner with HR on manpower planning, organizational effectiveness, and workforce capability • Ensure full compliance with company policies, health & safety regulations, and statutory requirements, lead audit action plans What We're Looking For • Extensive experience in retail operations leadership within FMCG, health & beauty, or a related regulated retail sector • Proven track record managing multi-site retail networks and driving topline growth through strong operational KPI ownership • Strong people leadership experience, including managing Area Managers and Store Managers Show more Show less

Extensive experience in retail operations leadership within FMCG, health & beauty, or a related regulated retail sector. Proven track record managing multi-site retail networks and driving topline growth through strong operational KPI ownership. Strong people leadership experience, including managing Area Managers and Store Managers

Lead day-to-day retail operations to deliver sales, profitability, productivity, and customer experience targets across all locations. Translate business strategy into operational execution plans, ensuring consistent implementation across the network. Own operational KPIs including Sales, ATV, UPT, Conversion, Productivity, Inventory Accuracy, Availability, and Operating Costs. Partner with Commercial and Supply Chain teams to improve product availability, stock rotation, and inventory health. Ensure consistent execution of operating standards, SOPs, and regulatory/compliance requirements across all locations. Lead operational readiness for new site openings, refurbishments, and business transformation projects. Drive a customer-first culture and monitor service metrics and operational audits to improve customer satisfaction. Lead, coach, and develop Area Managers and Store Management teams, drive succession planning and capability development. Partner with HR on manpower planning, organizational effectiveness, and workforce capability. Ensure full compliance with company policies, health & safety regulations, and statutory requirements, lead audit action plans.