Mall Operations Manager

Mall Operations Manager | Dubai, UAE We are looking for an experienced Mall Operations Manager to oversee the day-to-day operations, tenant coordination, facilities management, fit-out activities, HSE compliance, and overall customer experience of a community retail development in Dubai. The position is site-based and reports to the Head of Retail. Key Responsibilities • Oversee daily mall operations, ensuring safety, cleanliness and functionality. • Manage FM and service providers including security, housekeeping, MEP, parking, landscaping and waste management. • Manage tenant relations, operational requirements and escalations. • Coordinate tenant fit-outs, contractor activities, work permits and gate passes. • Ensure compliance with HSE, Civil Defense, Municipality and other regulatory requirements. • Manage preventive and corrective maintenance programmes. • Monitor operating budgets, service charges, utilities and vendor performance. • Maintain high standards of customer experience and mall services. • Prepare operational, maintenance, incident and tenant reports. • Ensure compliance with company SOPs, policies and audit requirements. Requirements • 5–8 years of experience in shopping centre, community retail or mixed-use operations. • Must have managed at least one mall opening or major fit-out programme. • Strong knowledge of Dubai regulatory requirements including DDA, DCD, DEWA, SIRA and Municipality approvals. • Proven experience managing FM/service contracts, contractors and vendors. • Strong experience in tenant coordination and fit-out management. • Experience with operating budgets and service-charge administration. • Fluent English with strong reporting and communication skills. • Valid UAE driving licence required. • Relevant qualification in Facilities, Engineering or Property Management is an advantage. Show more Show less

5–8 years of experience in shopping centre, community retail or mixed-use operations. Must have managed at least one mall opening or major fit-out programme. Strong knowledge of Dubai regulatory requirements including DDA, DCD, DEWA, SIRA and Municipality approvals. Proven experience managing FM/service contracts, contractors and vendors. Strong experience in tenant coordination and fit-out management. Experience with operating budgets and service-charge administration. Fluent English with strong reporting and communication skills. Valid UAE driving licence required. Relevant qualification in Facilities, Engineering or Property Management is an advantage.

Oversee daily mall operations, ensuring safety, cleanliness and functionality. Manage FM and service providers including security, housekeeping, MEP, parking, landscaping and waste management. Manage tenant relations, operational requirements and escalations. Coordinate tenant fit-outs, contractor activities, work permits and gate passes. Ensure compliance with HSE, Civil Defense, Municipality and other regulatory requirements. Manage preventive and corrective maintenance programmes. Monitor operating budgets, service charges, utilities and vendor performance. Maintain high standards of customer experience and mall services. Prepare operational, maintenance, incident and tenant reports. Ensure compliance with company SOPs, policies and audit requirements.