DR_Bay Avenue, Bay Square & Vision Tower.Executive - Tenant Relations

Executive - Tenant Relations – Retail – Dubai Holding Asset Management About Dubai Holding Asset Management: Dubai Holding Asset Management (DHAM) owns and operates an extensive portfolio of 20 landmark retail destinations and 15 residential communities. The Group plays a focal role in shaping Dubai's position as a global leader in business, tourism and leisure, contributing to its position as one of the world's most coveted and sought-after liveable destinations. From hotspot retail destinations like Bluewater's, JBR, Souk Madinat Jumeirah, Al Khawaneej Walk and The Outlet Village to popular attractions, including the Theatre of Digital Art, Madame Tussauds, Tr88house, Museum of Illusions, Dubai Holding Asset Management’s retail destinations captivate millions of visitors and tourists every year. Meanwhile, the niche and vibrant community centres as Bay Avenue, Mudon Community Centre, and Serena Marketplace play a vast role in enhancing the overall quality of life in residential communities, making neighbourhoods more vibrant and connected. In 2022, Dubai Holding Asset Management’s retail destinations collectively attracted over 28 million visitors and hosted over 75 events across the portfolio. Dubai Asset Management maintains a substantial presence in Dubai with a leasing portfolio of 15 distinct residential communities, elevating the city’s global recognition as one of the most desirable and liveable destinations worldwide. About the Job: An opportunity has arisen for an Executive - Tenant Relations to join Dubai Holding Asset Management. The main duties and responsibilities of this role: • The role holder serves as the primary point of contact for all mall tenants, ensuring the establishment and maintenance of strong professional relationships in alignment with the company’s objectives. • The position is responsible for managing day-to-day administrative tasks, facilitating effective communication, and providing prompt support in addressing tenant-related inquiries and issues. Tenant Relations • Strong focus required on administrative tasks ensuring the accuracy of tenant data • Develop strong, professional relationships with all retail tenants & coordinate for all major requirements. • Ensure that all retail tenant’s complaints, issues, and operational challenges are addressed regularly. • Ensure that the tenants comply with Dubai Municipality regulations as well as with DHAM’s lease and retail asset policies and procedures at all times such as housekeeping, cleanliness, safety and security, etc. • Monitor and measure tenant compliance to specified standards to ensure their operations are within guidelines of their signed lease agreement and regulations such as HSE/ Fire safety etc. • Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well and kept lean, maintenance free and safe at all times. • Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers. • Inspect each unit as per the approved schedule - Ensure all stores including Specialty Leasing are managing the premises and maintaining the stores in good working condition. • Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems and other security procedures relating to the tenants. • Conduct tenants’ meetings on a regular basis to enhance relationship, operations and customer experience. • Draft the tenant letters, rent concession cases, early terminations and any other office memorandums. • Ensure the tenant data is collected by the mall management support officer such as tenants’ monthly sales records, footfall, sales performance, compliance documents and permits etc. • Ensure all