Expert- Hubbing Business

About the Role Acquire and manage carrier & mobile services customers for ZOI to offer wholesale mobility services and other related products, building up excellent customer relationships and ensure that sales and market share targets are met, in line with the overall wholesale strategy and goals. Responsibilities 1. Customer Relationships • Overall customer relationship management • Monitoring and managing the annual customer revenue objectives, SLAs and KPIs. • Closely monitor and ensure successful delivery of tailored solutions to client needs by relaying client service requirements and follow up with the various internal units. • Meet sales targets • Develop and convert the sales pipeline to actual sales 2. Communication • Communicate with other departments on issues that relates to the day to day business – including but not limited to finance, technical, switching departments. • Communicate with customers and potential customers on the vaious services and products that ZOI can offer • Communicate the solutions and services that ZOI can offer to the existing and potential customers • Develop the staff and work on the knowledge transfer 3. Reporting • Daily monitor voice traffic trend related and identify abnormalities/opportunities/weakness, and propose/take the necessary actions. • Provide bi-weekly/Monthly reporting to management containing: -Customer visits/calls -Ongoing deals -Expected close date of ongoing deals -Closed deals -Sales revenue and Forecast -Budgeting • Daily monitor the quality reports and coordinates the necessary actions to resolve any issues. • Produce project & financial reports as demanded. (min monthly) • Work with wholesale billing and settlement teams to ensure proper invoices and billing of the client. • Coordinate with all internal teams to configure the billing system with the appropriate tariffs, traffic routing. • Monitor the Quality of Service (QoS), capacity with the voice clients, and expand the links where necessary. 4. Sales • To provide, develop and update strategic and financial plans of international telecom accounts such as but not limited to (international gateways, international Hubs and aggregators) • Develop and manage relationship with international Wholesale clients and ensure a level of satisfaction and growth is met. • Collecting client’s requirements and providing input to wholesale marketing on new product/service development and tariff • Supervise coordination with Regulatory and Legal Affairs to ensure compliance and appropriateness of contracts and associated activities. • Manage and Provide input to Voice related agreements. • Conduct market intelligence on current pricing structure, and market practices for the direct and indirect voice relationship. • Monitor price changes, and compare the termination among all providers to identify cost optimizations. • Work out on trading (buying/selling) of messaging traffic across the clients while maintaining/increasing, market share, revenues and profitability • Upselling/cross selling mobility services like signalling/IPX/GRX/API’s • Expand the number of customers in-line with the wholesale strategies. • Maintain revenue forecasts for monthly and quarterly objectives. Education / Certifications • Bachelor’s degree in any discipline (Preferably in Telecom, business administration or Engineering) Experience • 5 to 8 years of progressive experience in in managing various accounts, specifically in the international wholesale mobility business (messaging/signalling/IPX/GRX/API’s and VAS services) Knowledge / Technical Skills • Requires proficiency in MS Office, to include Word, Excel, and power points • Ability to read and interpret contracts and agreements, financial reports and figures. • Ability to put together and manage Account plans/budgeting report • Has a telecommunication domain knowledge in the international market • Ability to conduct traffic trend analysis • Has the Knowledge and the Ability to work with business object tool or ASCADE, or any other voice management system • Good understanding of the wholesale international business. • Good Project management skills and practices • Good knowledge of the fixed and the mobile networks and services. • Arabic speaking is preferred. Equal Opportunity Statement At ZOI, we are committed to diversity and inclusivity in our workforce. We encourage applications from all qualified individuals. Show more Show less

Bachelor’s degree in any discipline (Preferably in Telecom, business administration or Engineering). 5 to 8 years of progressive experience in managing various accounts, specifically in the international wholesale mobility business (messaging/signalling/IPX/GRX/API’s and VAS services). Telecommunication domain knowledge in the international market. Proficiency in MS Office (Word, Excel, PowerPoint). Ability to read and interpret contracts and financial reports and figures. Ability to put together and manage Account plans/budgeting reports. Knowledge of wholesale international business. Good Project management skills and practices. Knowledge of fixed and mobile networks and services. Arabic speaking is preferred.

1. Customer Relationships: Overall customer relationship management; Monitoring and managing the annual customer revenue objectives, SLAs and KPIs; Ensure successful delivery of tailored solutions to client needs; Meet sales targets; Develop and convert the sales pipeline to actual sales. 2. Communication: Communicate with other departments on day-to-day issues (finance, technical, switching); Communicate with customers on services and products ZOI can offer; Develop solutions and services for existing and potential customers; Develop staff and knowledge transfer. 3. Reporting: Daily monitor voice traffic trends and identify abnormalities/opportunities; Provide bi-weekly/monthly reporting to management (customer visits/calls, ongoing deals, expected close date, closed deals, sales revenue and forecast, budgeting); Monitor QoS and coordinate actions; Produce project & financial reports (minimum monthly); Work with wholesale billing and settlement teams for invoices; Coordinate with internal teams to configure billing tariffs and traffic routing; Monitor capacity with voice clients and expand links as needed. 4. Sales: Develop and update strategic and financial plans for international telecom accounts (international gateways, hubs and aggregators); Manage relationships with international wholesale clients; Gather client requirements and provide input on new product/service development and tariffs; Ensure compliance of contracts; Manage voice-related agreements; Conduct market intelligence on pricing and practices; Monitor price changes and cost optimizations; trading of messaging traffic; Upsell/cross-sell mobility services (signalling/IPX/GRX/API’s); Expand customer base; Maintain revenue forecasts.