Delivery Operations Manager

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle. Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalized omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honor our commitment to connect, protect and engage everyone, everywhere. Key Highlights • Powering over 13 billion digital communications each month. • Supporting 3,500+ active customers — including enterprises, OTTs, and mobile operators — through a presence in 50+ global offices across 100+ countries. • Managing 50% of the world’s roaming data traffic and connecting 150 million IoT devices. • Driving innovation in 5G, private networks, and IoT enablement, positioning Proximus Global as a leader in next-generation communication technologies. • Committed to a unified vision, Proximus Global is unlocking new opportunities and enabling seamless global communications for businesses worldwide. Overview The Delivery Operations team ensures seamless BAU operations across CPaaS communication products, supporting Customer Operations leadership through operational excellence, change management, and delivery continuity across regions. Key Responsibilities • BAU Operations Management: Oversee day-to-day service continuity, coordinate requirements across stakeholders (sales, product, engineering, customers), and resolve operational bottlenecks. • Customer Operations Support: Act as an extended arm of Customer Operations leadership - driving resolutions, meeting delivery commitments, and managing expectations with internal and external stakeholders. • Change & Enhancement Handling: Facilitate product/platform changes and feature rollouts, ensuring coordination across teams for planning, execution, validation, and communication. • Documentation & Communication: Maintain up-to-date operational documentation and provide timely, transparent communication across teams for all delivery matters. • SLA & Ticket Management: Monitor daily task queues and ticket flows, flag SLA risks early, and align resources to ensure timely resolution. • Regional Delivery Support: Bridge global operations and regional execution, accounting for timezone differences and local customer needs. • Presales & Technical Engagement: Join technical and presales calls to present platform capabilities - including dashboard walkthroughs and API integrations across SMS, WhatsApp Business, and Email. Key Skills Required • Strong coordination and stakeholder management • In-depth understanding of CPaaS delivery operations • Process-oriented mindset with solid documentation and reporting skills • Ability to manage multiple priorities under pressure • Experience in change management and operational rollout planning • Familiarity with ITIL or service management frameworks is a plus Work Environment Cross-functional collaboration across support, product, engineering, and sales in a fast-paced, customer-focused environment requiring proactive ownership. Qualifications • Bachelor’s degree in Engineering, Information Technology, Telecommunications, or a related field • KSA Experience is mandatory • Candidate needs to be based in Riyadh • Fluent Arabic and English speaker • 3–7 years of experience in operations, service delivery, or technical project coordination (CPaaS or telecom domain preferred) • Proven experience working in cross-functional and geographically distributed teams • Strong communication, analytical, and problem-solving abilities • Exposure to customer-facing and enterprise service delivery environments is desirable Please bear in mind this is a permanent contract based in Riyadh, Saudi Arabia. Experience in the CPaas or Digital Identity industry is mandatory. Why PXS Global? • 🌍 Global & Inclusive – Work with diverse teams across 100+ countries, embracing a truly international culture. • 📈 Growth-Focused – Develop your career through tailored learning, leadership programmes, and internal mobility. • 💡 Innovation-Driven – Contribute to cutting-edge projects in 5G, IoT, and next-gen communication technologies. • 🏠 Flexible Workstyle – Enjoy hybrid working with the option to work remotely and even from abroad for up to 10 days a year. • 🚀 Efficient & Scalable – Be part of a company that values simplicity, operational excellence, and smart growth. Show more Show less

Bachelor’s degree in Engineering, Information Technology, Telecommunications, or a related field. KSA Experience is mandatory. Candidate needs to be based in Riyadh. Fluent Arabic and English speaker. 3–7 years of experience in operations, service delivery, or technical project coordination (CPaaS or telecom domain preferred). Proven experience working in cross-functional and geographically distributed teams. Strong communication, analytical, and problem-solving abilities. Exposure to customer-facing and enterprise service delivery environments is desirable. Experience in CPaaS or Digital Identity industry is mandatory.

BAU Operations Management: Oversee day-to-day service continuity, coordinate requirements across stakeholders (sales, product, engineering, customers), and resolve operational bottlenecks. Customer Operations Support: Act as an extended arm of Customer Operations leadership - driving resolutions, meeting delivery commitments, and managing expectations with internal and external stakeholders. Change & Enhancement Handling: Facilitate product/platform changes and feature rollouts, ensuring coordination across teams for planning, execution, validation, and communication. Documentation & Communication: Maintain up-to-date operational documentation and provide timely, transparent communication across teams for all delivery matters. SLA & Ticket Management: Monitor daily task queues and ticket flows, flag SLA risks early, and align resources to ensure timely resolution. Regional Delivery Support: Bridge global operations and regional execution, accounting for timezone differences and local customer needs. Presales & Technical Engagement: Join technical and presales calls to present platform capabilities - including dashboard walkthroughs and API integrations across SMS, WhatsApp Business, and Email.