Technology Support Technician

Company Description Botnizer delivers innovative technology solutions for quick service restaurants (QSR) and retail brands across the Middle East, with a strong presence in Saudi Arabia, Bahrain, Qatar, Oman, and Kuwait. Drawing on more than 15 years of hands-on QSR experience, the team focuses on turning operational challenges into digital-first growth opportunities. Botnizer designs and deploys solutions such as advanced drive-thru systems, self-service kiosks, digital signage, and data-driven marketing strategies that elevate customer experiences and performance. The company works closely with clients to understand their specific needs and create tailored strategies that drive measurable results. Applicants can expect to join a multidisciplinary team of technology specialists and industry experts committed to delivering high-quality, impactful solutions. Role Description The Technology Support Technician is a full-time role responsible for providing technical support for remote and clients site to maintain their hardware and software solutions used by QSR and retail clients. Day-to-day tasks include diagnosing and troubleshooting issues related to desktop computers, Drive Thru, Kiosks, Digital Signage Systems, and related peripherals, as well as performing basic computer repair and maintenance activities. The role involves responding to support tickets, guiding customers through issue resolution, documenting incidents, and escalating complex problems to senior technical staff when needed. The technician will collaborate with cross-functional teams to support deployments, updates, and system configurations, ensuring minimal downtime and consistent performance. Providing clear, professional customer service and maintaining accurate records of work performed are central to this position. Qualifications • Candidates should possess strong Technical Support and Troubleshooting skills for hardware and software environments. • Candidates should possess Computer Repair and Desktop Computers skills for diagnosing, maintaining, and repairing end-user devices. • Candidates should possess Customer Service skills for communicating effectively with clients and resolving issues in a professional manner. • Familiarity with QSR or retail technology (kiosks, POS systems, digital signage, networking basics) is beneficial. • Ability to work independently in a remote setting, manage priorities, and follow structured support processes. • Strong written and verbal communication skills in English; additional regional languages are a plus. • Relevant technical certification or diploma in IT, computer science, or a related field is preferred. • A driving license is a must. • Self-initiative mindset Show more Show less

Candidates should possess strong Technical Support and Troubleshooting skills for hardware and software environments. Candidates should possess Computer Repair and Desktop Computers skills for diagnosing, maintaining, and repairing end-user devices. Candidates should possess Customer Service skills for communicating effectively with clients and resolving issues in a professional manner. Familiarity with QSR or retail technology (kiosks, POS systems, digital signage, networking basics) is beneficial. Ability to work independently in a remote setting, manage priorities, and follow structured support processes. Strong written and verbal communication skills in English; additional regional languages are a plus. Relevant technical certification or diploma in IT, computer science, or a related field is preferred. A driving license is a must. Self-initiative mindset.

Provide technical support for remote and client site to maintain hardware and software solutions used by QSR and retail clients. Diagnose and troubleshoot issues related to desktop computers, Drive Thru, Kiosks, Digital Signage Systems, and related peripherals. Perform basic computer repair and maintenance activities. Respond to support tickets, guide customers through issue resolution, document incidents, and escalate complex problems to senior technical staff when needed. Collaborate with cross-functional teams to support deployments, updates, and system configurations, ensuring minimal downtime and consistent performance. Provide clear, professional customer service and maintain accurate records of work performed.