Technical Support Specialist – L3

We are looking for a Technical Support Specialist – L3 to provide advanced technical support and troubleshoot hardware, software, network, and system-related issues. The ideal candidate should have strong problem-solving skills, advanced English proficiency, and experience supporting users in a fast-paced IT environment. Key Responsibilities: • Provide technical support for hardware, software, network, and system-related issues. • Diagnose and resolve technical problems efficiently. • Handle support requests through ticketing systems, phone, and email. • Install, configure, and maintain IT systems and applications. • Provide remote technical support to end users. • Document incidents, troubleshooting steps, and resolutions. • Escalate complex issues and collaborate with specialized IT teams. • Ensure timely resolution and high user satisfaction. Requirements: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • Minimum 4 years of experience in IT Help Desk, Technical Support, or a similar role. • Advanced English language skills. • Strong knowledge of hardware, software, operating systems, and network connectivity. • Experience with IT ticketing systems and remote support tools. • Strong troubleshooting and problem-solving skills. • Knowledge of ITIL best practices is an advantage. Skills: • Strong communication and customer service skills. • Analytical and troubleshooting abilities. • Ability to work under pressure and manage multiple incidents. • Attention to detail and effective documentation. Show more Show less

Bachelor’s degree in Computer Science, Information Technology, or a related field; Minimum 4 years of experience in IT Help Desk, Technical Support, or a similar role; Advanced English language skills; Strong knowledge of hardware, software, operating systems, and network connectivity; Experience with IT ticketing systems and remote support tools; Strong troubleshooting and problem-solving skills.

Provide technical support for hardware, software, network, and system-related issues; Diagnose and resolve technical problems efficiently; Handle support requests through ticketing systems, phone, and email; Install, configure, and maintain IT systems and applications; Provide remote technical support to end users; Document incidents, troubleshooting steps, and resolutions; Escalate complex issues and collaborate with specialized IT teams; Ensure timely resolution and high user satisfaction.