Technical Support Specialist- L2

We are seeking a Technical Support Specialist to provide high-quality IT support. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and experience in help desk support, assisting end users in a fast-paced environment. Key Responsibilities: • Provide technical support for hardware, software, and network-related issues. • Diagnose and troubleshoot technical problems efficiently. • Respond to support requests via ticketing systems, phone, or email. • Install, configure, and maintain computer systems and applications. • Support remote users using remote access tools. • Document issues, resolutions, and processes in the ticketing system. • Collaborate with IT teams to escalate and resolve complex issues. • Ensure a high level of customer satisfaction through effective communication and follow-up. Requirements: • Diploma or Bachelor's degree in computer science, Information Technology, or a related field. • Advanced English language skills. • Minimum of 2 year of experience in an IT Help Desk or similar role. • Strong knowledge of computer systems, hardware, software, and network connectivity. • Experience with IT ticketing systems and remote support tools. • Solid understanding of troubleshooting methodologies. Skills: • Strong communication skills. • Attention to detail and ability to work under pressure. • Familiarity with ITIL best practices is a plus. Show more Show less