Cluster Assistant Learning & Development Manager

Job Description Responsible for planning, coordinating, and implementing Learning & Development activities across the assigned hotels under the Human Resources Department. The role oversees training needs analysis, onboarding, mandatory training, employee development, training records, reporting, and Hilton learning platforms. Works closely with hotel leadership and department heads to ensure effective training delivery and support continuous learning and career development. Responsibilities • Lead and coordinate all Learning & Development (L&D) activities across the assigned hotels. • Develop and implement the annual L&D plan in alignment with business needs. • Coordinate and deliver new joiner onboarding and orientation programs. • Monitor completion of mandatory, compliance, and brand-specific training. • Maintain accurate and up-to-date training records, attendance, and documentation. • Prepare monthly L&D reports and KPIs for HR management. • Manage and monitor Hilton learning platforms and digital training programs. • Coordinate with internal and external trainers and training providers. • Support employee development, career development, and succession planning initiatives. • Manage and follow up on internship, Tamheer, and trainee programs. • Organize workshops, career fairs, development events, and university partnerships. • Conduct training sessions and facilitate learning and development activities as required. • Evaluate training effectiveness and implement necessary improvement actions. • Promote a strong learning and development culture across the hotels. • Ensure compliance with Hilton standards, policies, and HR requirements. • Perform other HR and L&D duties as assigned. Qualifications What It Takes to Make the Stay • Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, Education, or a related field. • Minimum 3–5 years of experience in Learning & Development, Training, or Human Resources, preferably within the hospitality industry. • Experience managing L&D activities independently is preferred. • Experience supporting multiple hotels or cluster operations is an advantage. • Strong communication, presentation, facilitation, and organizational skills. • Good knowledge of Microsoft Office, especially Excel and PowerPoint. • Experience with LMS / HR systems is preferred. • Good command of English and Arabic. • Strong leadership, interpersonal, and stakeholder management skills. • Ability to work independently, manage multiple priorities, and meet deadlines. About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. Show more Show less

Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, Education, or a related field. Minimum 3–5 years of experience in Learning & Development, Training, or Human Resources, preferably within the hospitality industry. Experience managing L&D activities independently is preferred. Experience supporting multiple hotels or cluster operations is an advantage. Strong communication, presentation, facilitation, and organizational skills. Good knowledge of Microsoft Office, especially Excel and PowerPoint. Experience with LMS / HR systems is preferred. Good command of English and Arabic. Strong leadership, interpersonal, and stakeholder management skills. Ability to work independently, manage multiple priorities, and meet deadlines.

Lead and coordinate all Learning & Development (L&D) activities across the assigned hotels. Develop and implement the annual L&D plan in alignment with business needs. Coordinate and deliver new joiner onboarding and orientation programs. Monitor completion of mandatory, compliance, and brand-specific training. Maintain accurate and up-to-date training records, attendance, and documentation. Prepare monthly L&D reports and KPIs for HR management. Manage and monitor Hilton learning platforms and digital training programs. Coordinate with internal and external trainers and training providers. Support employee development, career development, and succession planning initiatives. Manage and follow up on internship, Tamheer, and trainee programs. Organize workshops, career fairs, development events, and university partnerships. Conduct training sessions and facilitate learning and development activities as required. Evaluate training effectiveness and implement necessary improvement actions. Promote a strong learning and development culture across the hotels. Ensure compliance with Hilton standards, policies, and HR requirements. Perform other HR and L&D duties as assigned.