Guest relations Officer - Hiring UAE Nationals

Key Responsibilities • Lead and supervise Guest Relations/Guest Service team members. • Ensure high standards of customer service and guest experience. • Handle escalated guest queries, complaints and service recovery. • Manage daily team allocation, breaks and shift activities. • Support queue management, guest flow and crowd coordination. • Monitor team performance and provide coaching and guidance. • Coordinate with operations, security and other departments. • Ensure compliance with safety and service standards. • Prepare basic shift reports and escalate operational issues. Show more Show less

Lead and supervise Guest Relations/Guest Service team members; Ensure high standards of customer service and guest experience; Handle escalated guest queries, complaints and service recovery; Manage daily team allocation, breaks and shift activities; Support queue management, guest flow and crowd coordination; Monitor team performance and provide coaching and guidance; Coordinate with operations, security and other departments; Ensure compliance with safety and service standards; Prepare basic shift reports and escalate operational issues.