Guest Relations Officer - Emirati Future Leaders

Job Purpose You are responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. This oftentimes includes performing ad hoc administrative duties as needed. Roles , Responsibilities, Duties • Serves visitors by greeting, welcoming, and directing them appropriately. • Notifies company personnel of visitor arrival. • Maintains security and telecommunications system. • Informs visitors by answering or referring inquiries. • Directs visitors by maintaining employee and department directories. • Maintains security by following procedures, monitoring logbook, and issuing visitor badges. • Operates telecommunication system by following manufacturer’s instructions for house phone and console operation. • Keeps a safe and clean reception area by complying with procedures, rules, and regulations. • Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. • Contributes to team effort by accomplishing related results as needed • Support Staff by coordinating their need, such as supplying office with the materials that needed. Handle office inquires, stationery, pantry and cleaning materials supply on regular basis. • Preparing reports and managing it to be up to date. • Transfer all requests and unresolved issues to the designated resource Qualification: Bachelor or Diploma degree in any industry Preferably 1 year of experience in the customer service industry Experience and Skills: • Telephone Skills • Verbal Communication • Listening • Professionalism • Customer Focus • Organization • Informing Others • Handles Pressure Show more Show less

Bachelor or Diploma degree in any industry. Preferably 1 year of experience in the customer service industry.

1. Serves visitors by greeting, welcoming, and directing them appropriately. 2. Notifies company personnel of visitor arrival. 3. Maintains security and telecommunications system. 4. Informs visitors by answering or referring inquiries. 5. Directs visitors by maintaining employee and department directories. 6. Maintains security by following procedures, monitoring logbook, and issuing visitor badges. 7. Operates telecommunication system by following manufacturer’s instructions for house phone and console operation. 8. Keeps a safe and clean reception area by complying with procedures, rules, and regulations. 9. Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. 10. Contributes to team effort by accomplishing related results as needed. 11. Supports staff by coordinating their needs, supplying office materials, handling inquiries, stationery, pantry and cleaning materials. 12. Preparing reports and managing them to be up to date. 13. Transfer all requests and unresolved issues to the designated resource.