Guest Relations Manager

A leading luxury hotel in Downtown Dubai is seeking an experienced and guest-focused Guest Relations Manager to join its team. This is an excellent opportunity for a hospitality professional with strong experience in high-volume, large-inventory hotels, where delivering consistent guest service and managing complex guest requirements are essential. Key Responsibilities • Lead the Guest Relations function and ensure exceptional guest experiences throughout the guest journey. • Manage and resolve guest requests, concerns and complaints professionally and efficiently. • Maintain strong relationships with VIPs, repeat guests and key clientele. • Coordinate closely with Front Office, Housekeeping, F&B and other operational departments to ensure seamless service delivery. • Monitor guest satisfaction and identify opportunities to enhance the overall guest experience. • Coach and develop the Guest Relations team, maintaining high standards of professionalism and service. • Handle high-volume operations while maintaining attention to detail and personalized service. • Support the Front Office leadership team in daily operations and service recovery. Candidate Profile • Previous experience as a Guest Relations Manager / Assistant Guest Relations Manager / Front Office Manager within a reputable hotel. • Experience in a large-inventory hotel is strongly preferred. • Strong knowledge of luxury hospitality standards and guest experience practices. • Confident handling VIP guests, escalated complaints and sensitive situations. • Excellent communication, interpersonal and problem-solving skills. • Strong leadership ability with a hands-on approach. • Ability to work effectively in a fast-paced, high-volume hotel environment. • Candidates available to join at the earliest are highly preferred. Show more Show less

Previous experience as a Guest Relations Manager / Assistant Guest Relations Manager / Front Office Manager within a reputable hotel.

Lead the Guest Relations function and ensure exceptional guest experiences throughout the guest journey. Manage and resolve guest requests, concerns and complaints professionally and efficiently. Maintain strong relationships with VIPs, repeat guests and key clientele. Coordinate closely with Front Office, Housekeeping, F&B and other operational departments to ensure seamless service delivery. Monitor guest satisfaction and identify opportunities to enhance the overall guest experience. Coach and develop the Guest Relations team, maintaining high standards of professionalism and service. Handle high-volume operations while maintaining attention to detail and personalized service. Support the Front Office leadership team in daily operations and service recovery.