Head of Agency Operations (Traffic Manager/Lead)

Head of Agency Operations / Head of Traffic Management Location: Dubai, UAE Industry: Social, Creative & Production Agency The Role We are looking for a highly organised and commercially minded Head of Agency Operations / Head of Traffic Management to take ownership of the agency's day-to-day workflow, processes and delivery. This is a key senior role responsible for ensuring work moves efficiently across Creative, Social, Production, Strategy and Account Management - with clear processes, realistic timelines and strong accountability across the business. The ideal candidate will come from a fast-paced creative, social, digital, advertising or production agency and will be comfortable bringing structure to a busy, high-volume environment. Key Responsibilities • Own the agency-wide traffic and workflow management across all departments • Build and implement efficient processes, systems and ways of working • Manage resource allocation, capacity and workload across teams • Ensure projects are correctly briefed, scheduled and delivered on time • Identify bottlenecks and proactively resolve workflow issues • Work closely with Account, Creative, Production and Strategy leads • Oversee project timelines, deadlines and priorities across multiple clients • Introduce greater visibility around team capacity and utilisation • Improve communication and handovers between departments • Establish clear standards, processes and accountability across the agency • Lead and develop the Traffic / Operations function • Support senior leadership with forecasting, resource planning and operational reporting • Continuously review and improve agency processes as the business grows The Ideal Candidate • 8+ years' experience within a creative, social, digital, advertising or production agency • Strong experience in Traffic, Agency Operations, Project Management or Creative Operations • Experience managing complex workflows across multiple agency departments • Proven ability to build and improve agency processes from the ground up • Strong understanding of creative and production workflows • Excellent organisational and prioritisation skills • Confident managing senior stakeholders and challenging teams when required • Comfortable working in a fast-paced, high-volume agency environment • Strong leadership skills with experience managing or mentoring operational/traffic teams • Commercially aware with a strong understanding of agency profitability, resource and capacity • Dubai/UAE agency experience preferred What We're Looking For This isn't simply a Traffic Manager role - we're looking for someone who can own how the agency operates. Someone who can bring structure without slowing the creative process down, improve efficiency across teams and create a scalable operational framework for a growing social, creative and production agency. Show more Show less