Receptionist – Arabic Speakers

• Job Title – Receptionist – Arabic Speakers • Type – Outsourced • Duration – 12 months • Work Location – Dubai • Mandatory – 3–4 years of Front desk/ Receptionist experience. Responsibilities: • Greet and assist customers professionally, understand their requirements, and provide accurate information on products and services while ensuring an exceptional customer experience. • Prepare quotations for pre-underwritten products (Consumer Lines) and guide customers in line with company policies and procedures. • Process and issue policy documents, service requests, and other customer-related documentation accurately and within the defined timelines. • Register and coordinate the resolution of customer complaints through the Complaint Management System by liaising with relevant internal departments. • Maintain front-desk operations, ensuring a clean and welcoming reception area with updated customer amenities at all times. • Achieve monthly service and conversion targets while participating in periodic trainings, projects, reporting activities, and other responsibilities assigned by the Line Manager. Show more Show less

Mandatory – 3–4 years of Front desk/ Receptionist experience.

Greet and assist customers professionally, understand their requirements, and provide accurate information on products and services while ensuring an exceptional customer experience. Prepare quotations for pre-underwritten products (Consumer Lines) and guide customers in line with company policies and procedures. Process and issue policy documents, service requests, and other customer-related documentation accurately and within the defined timelines. Register and coordinate the resolution of customer complaints through the Complaint Management System by liaising with relevant internal departments. Maintain front-desk operations, ensuring a clean and welcoming reception area with updated customer amenities at all times. Achieve monthly service and conversion targets while participating in periodic trainings, projects, reporting activities, and other responsibilities assigned by the Line Manager.