Senior Guest Relations Executive – Rooms – Madinat Jumeirah

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Madinat Jumeirah Set along a two-kilometer stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces. About the Job An exciting opportunity has arisen for a Senior Guest Relations Executive - Rooms to join Madinat Jumeirah Resort The main duties and responsibilities of this role include: • Deliver a warm and memorable welcome to every guest, ensuring personalized service, seamless introductions to the service team, and exceptional experiences for VIPs, regular guests, and special occasions. • Oversee the daily guest relations operation, supervising, coaching, and mentoring the guest services team to consistently uphold luxury service standards, policies, and procedures. • Coordinate dining reservations, special requests, and guest inquiries while providing expert recommendations on signature dishes, beverage pairings, restaurant concepts, and local attractions to enhance the overall guest experience. • Handle guest feedback, escalated concerns, and complex service situations with professionalism and empathy, resolving issues promptly and transforming challenges into positive, lasting impressions. • Build and maintain strong relationships with repeat and VIP guests by anticipating their needs, remembering their preferences, and fostering loyalty through personalized, attentive service. About You The ideal candidate for this position will have the following experience and qualifications: • Diploma/Degree in Hospitality Industry • Speak an additional language (Russian) • Strong knowledge of Microsoft Office products and Opera (Cloud). • Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone • 2 - 3 years of experience, preferably with an international hospitality company About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment • Access to Learning & Development programmes and clear career pathways • Opportunities for internal mobility within our global network • Colleague discounts on food, beverage, and hotel stays worldwide • Company-provided shared accommodation • Comprehensive healthcare and life insurance coverage • Paid annual leave and flight from your home country • Performance-based incentives tailored to your role • Competitive tax-free salary paid in UAE Dirhams (AED) Show more Show less

Diploma/Degree in Hospitality Industry. Speak an additional language (Russian). Strong knowledge of Microsoft Office products and Opera (Cloud). Experience of working in an international capacity and a clear understanding of cultural differences. 2 - 3 years of experience, preferably with an international hospitality company.