Guest Relations Manager - Food & Beverage - Madinat Jumeirah Resort

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Madinat Jumeirah Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces. About the Job An exciting opportunity has arisen for a Guest Relations Manager - F&B to join Madinat Jumeirah Resort from September 2026 onwards. The main duties and responsibilities of this role include: • Monitor customer satisfaction, respond to feedback and complaints, and ensure positive image preservation. • Maintain high service standards, food quality, and presentation to meet guest expectations. • Monitor reports, customer feedback, competitor activities, and industry trends to ensure successful restaurant concepts and services. • Manage day-to-day restaurant operations, providing guidance, encouraging teamwork, and ensuring smooth flow of operations. • Monitor progress against the business plan, forecast, and initiate corrective actions to achieve financial and business targets. • Develop and implement marketing, advertising, and public relations programs to attract patrons. About You The ideal candidate for this position will have the following experience and qualifications: • Bachelor’s degree in hospitality, Business or any relevant field • Minimum 5 years in luxury hospitality, with 2–3 years in guest relation leadership roles. • Strong understanding of outlet operations, guest service standards • Experience working in a multi-cultural environment. • Confident in successfully handling complaints of various severity. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment • Access to Learning & Development program and clear career pathways • Opportunities for internal mobility within our global network • Colleague discounts on food, beverage, and hotel stays worldwide • Comprehensive healthcare and life insurance coverage • Paid annual leave entitlement • Performance-based incentives tailored to your role • Competitive tax-free salary paid in UAE Dirhams (AED) Show more Show less

Bachelor’s degree in hospitality, Business or any relevant field. Minimum 5 years in luxury hospitality, with 2–3 years in guest relation leadership roles. Strong understanding of outlet operations and guest service standards. Experience working in a multi-cultural environment. Confident in successfully handling complaints of various severity.

Monitor customer satisfaction, respond to feedback and complaints, and ensure positive image preservation. Maintain high service standards, food quality, and presentation to meet guest expectations. Monitor reports, customer feedback, competitor activities, and industry trends to ensure successful restaurant concepts and services. Manage day-to-day restaurant operations, providing guidance, encouraging teamwork, and ensuring smooth flow of operations. Monitor progress against the business plan, forecast, and initiate corrective actions to achieve financial and business targets. Develop and implement marketing, advertising, and public relations programs to attract patrons.