Assistant Guest Relations Manager - Food & Beverage - Madinat Jumeirah Resort

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Madinat Jumeirah Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces. About the Job An exciting opportunity has a risen for an Assistant Guest Relations Manager - F&B to join Madinat Jumeirah Resort from September 2026 onwards. The main duties and responsibilities of this role include: • Deliver exceptional guest service by identifying and meeting customer needs promptly, accurately handling requests, and ensuring high levels of satisfaction. • Address guest feedback, concerns, and complaints efficiently by following established procedures and providing effective resolutions. • Support team operations by assisting colleagues, maintaining strong collaboration, and contributing to a positive and professional work environment. • Maintain excellent personal presentation and professionalism while ensuring a welcoming and efficient front-of-house experience through proper hostess desk and guest arrival management. • Manage restaurant reservations, special requests, and guest services in line with SOPs while staying updated on hotel events, menus, promotions, and local information. • Contribute to outlet success by supporting marketing initiatives, maintaining high standards of cleanliness and presentation, communicating operational updates, and participating in training programs. About You The ideal candidate for this position will have the following experience and qualifications: • Minimum 2 years in luxury hospitality. • Strong understanding of outlet operations, guest service standards • Experience working in a multi-cultural environment. • Confident in successfully handling complaints of various severity. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment • Access to Learning & Development program and clear career pathways • Opportunities for internal mobility within our global network • Colleague discounts on food, beverage, and hotel stays worldwide • Comprehensive healthcare and life insurance coverage • Paid annual leave entitlement • Performance-based incentives tailored to your role • Competitive tax-free salary paid in UAE Dirhams (AED) Show more Show less

Minimum 2 years in luxury hospitality. Strong understanding of outlet operations, guest service standards. Experience working in a multi-cultural environment. Confident in successfully handling complaints of various severity.

Deliver exceptional guest service by identifying and meeting customer needs promptly, accurately handling requests, and ensuring high levels of satisfaction. Address guest feedback, concerns, and complaints efficiently by following established procedures and providing effective resolutions. Support team operations by assisting colleagues, maintaining strong collaboration, and contributing to a positive and professional work environment. Maintain excellent personal presentation and professionalism while ensuring a welcoming and efficient front-of-house experience through proper hostess desk and guest arrival management. Manage restaurant reservations, special requests, and guest services in line with SOPs while staying updated on hotel events, menus, promotions, and local information. Contribute to outlet success by supporting marketing initiatives, maintaining high standards of cleanliness and presentation, communicating operational updates, and participating in training programs.