Customer Service Specialist

Customer Care Specialist Fixed Term Contract (minimum 6 months) Onsite, Dubai Must be available to start at short notice As our new Customer Care Specialist, you'll play a key role in supporting our Commercial Team and delivering an excellent customer experience from order receipt through to completion. Working closely with colleagues across the business, you'll coordinate customer orders, provide timely updates, resolve queries and ensure information is communicated accurately throughout the process. You'll help drive customer satisfaction through proactive communication, strong organisational skills and a customer-focused approach, making a real contribution to the success of both our customers and the business. Key responsibilities: • Process customer orders and provide updates throughout the order lifecycle. • Maintain regular communication with customers, responding to queries and requests. • Work closely with the Commercial Team and other departments to ensure orders are delivered on time. • Prepare and issue order confirmations and proforma invoices. • Keep customer and order information up to date and accurate. • Support the wider Customer Service team as required. What we’re looking for: • Previous experience in a customer service, customer care or administration role. • Strong written and spoken English communication skills. • Confident using Microsoft Office and other computer systems. • Strong organisational skills with good attention to detail. • A proactive, reliable and customer-focused approach. Why join us? At Scott Bader, we’re proud to be an employee-owned business where our colleagues share in our success and help shape the future of the company. Alongside a competitive salary and bonus scheme, we offer a range of benefits designed to support your wellbeing, development and work-life balance, including: • 22 days' annual leave, with the option to sell annual leave and additional long service leave • Comprehensive medical, dental and vision insurance • Annual health check-ups • Enhanced maternity and paternity leave • Life assurance and disability cover • End-of-service gratuity • Housing and transport allowances • Education support for eligible colleagues' children • Paid volunteering days and charity match funding • Learning and development opportunities We also offer a collaborative and inclusive working environment where innovation, sustainability and community are at the heart of what we do. About Scott Bader Scott Bader is a global manufacturer of advanced composites, structural adhesives and functional polymers. Established in 1921, we combine over 100 years of expertise with a passion for innovation, quality and sustainability, supporting customers across a wide range of industries worldwide. Today, more than 600 colleagues work across our global network of manufacturing sites, offices and technical centres, collaborating to deliver innovative solutions and outstanding customer support. What makes Scott Bader different is our employee ownership model. Since 1951, our colleagues have shared in the responsibility and success of the business, helping shape a company that balances commercial success with a strong sense of purpose, community and long-term thinking. Diversity & Inclusion At Scott Bader, we’re committed to creating an inclusive environment where everyone feels respected, valued and able to be themselves. We welcome different perspectives, experiences and ways of thinking, recognising that diversity drives innovation, collaboration and better outcomes for our colleagues, customers and communities. Show more Show less